Unacceptable Billing Experience with ChatGPT Team Plan – Refund Ignored Despite Confirmation

ChatGPT
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Title: :police_car_light: Unacceptable Billing Experience with ChatGPT Team Plan – Refund Ignored Despite Confirmation

I’m writing this to share an extremely frustrating and disappointing experience with ChatGPT’s billing and support team — specifically related to the Team Plan renewal and OpenAI’s handling of a clear overbilling error.

:warning: The Issue

On March 25, 2025, OpenAI officially emailed us stating that our workspace would be billed for 84 seats for the upcoming annual renewal on April 1.

:white_check_mark: Quote from OpenAI’s email:

“You’ll be billed for 84 seats.”

Based on this confirmation, we did not intervene further.

We even updated our payment card to ensure the renewal would go through smoothly.

:cross_mark: What Actually Happened

When the invoice was issued on April 1, we were charged for 91 seats, not 84.

This was not just a small mistake — it amounts to a $2,100 USD overcharge (7 seats × $300/year).

:receipt: What I Did

  • I contacted OpenAI support immediately on April 1.
  • I provided full documentation — including the original email and the invoice.
  • I submitted a partial refund request via the Help Center, directly referencing the overcharge.
  • I followed up dozens of times, both by email and through OpenAI’s Help Center.

:exploding_head: The Response (or Lack Thereof)

Instead of addressing the issue:

  • OpenAI never responded to the actual refund request.
  • Agents repeatedly sent generic replies like “next time, adjust your seat count manually.”
  • No one acknowledged their own written confirmation stating we’d be charged for 84 seats.
  • We were ignored for weeks, while the refund window silently expired.

:speech_balloon: Why This Matters

This is not about a support delay.

This is about:

  • A broken promise.
  • An official statement being ignored.
  • A company failing to take responsibility for its billing errors.

If OpenAI can’t be held accountable to its own written communications — what trust is left?

:loudspeaker: What I’m Asking

At the very least, I’m asking OpenAI to:

  • Acknowledge the billing error.
  • Take accountability for the overcharge.
  • Process the refund that we’ve been requesting since April 1.

We’re still waiting. But this is the last time I wait silently.

Let this be a cautionary post for anyone on a Team Plan:

Don’t trust automatic billing. Don’t assume written confirmation means anything. Screenshot everything.

And if something goes wrong? Good luck getting someone to actually help.