I am posting this here because I have not received a proper response from OpenAI regarding my refund request for more than two weeks.
On November 22, 2024, I accidentally purchased $3,300 in pre-paid credit balance. At the time, I was unaware that the credit would expire after one year.
I submitted a refund request on November 27, 2024, but I have yet to receive an appropriate response.
Please cancel the following purchases and issue a refund:
• Invoice #1896E2AC-0006: Paid $2,387.00 on November 22, 2024, at 8:26 PM
• Invoice #1896E2AC-0005: Paid $981.00 on November 22, 2024, at 8:10 PM
Is this a common issue for OpenAI users? I would like to hear about others’ experiences. I have also contacted customer support via email but have not received a response yet.
I would greatly appreciate a resolution to this matter as soon as possible.
The customer service is abysmal—among the worst I’ve encountered. They rarely respond to messages, and when they do, it’s typically a generic boilerplate denying refunds or credits for service or API issues, even when the fault lies entirely on their end. Requests for escalation to a supervisor are simply ignored. Their approach suggests they view regular customers’ losses as inconsequential, treating support as a privilege reserved solely for high-paying businesses.
OpenAI’s policy, from my reading the credit purchase terms and rephrasing, is basically “transaction done at time of purchase”. Or, “You now have meaningless fun-bucks.”
It will be more problematic to sort if you have started consuming into that credit grant.
If they aren’t responding to “help” submitted through the platform account, including your organization info, and you have tried again, you might as well do a chargeback and face your account and personal identifiers being immediately banned if you will never consume anywhere near that quantity.
(PS - to me, it sounds like you added one extra zero to the input amount by mistake in the input box…and they should rectify such an oopsie)