Vector stores API is failing again:
Uploading files on the Vector stores using API/Platform is failing. The status is forever in_progress
See my topic a few posts below your own
Saw it! This is not the first time… Vector store API fails a lot, and sometimes for days
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Yep - failure in attaching a file to a vector store.
Polling gave status in_progress…
Traceback (most recent call last):
File “\vs_metadata_demo-poller.py”, line 64, in
file1_id = upload_attach_poll(vs_id, file=filename, suffix=“”)
File “\vs_metadata_demo-poller.py”, line 59, in upload_attach_poll
raise TimeoutError(f"file {file_id} remained ‘in_progress’ after {max_retries} retries")
TimeoutError: file file-DVcZnfif46mJXyy6wRNq1R remained ‘in_progress’ after 30 retries
A minute for bum-diddly non-progressing status. Failure on attaching a .py needing no special extraction, and ideally no deep inspection (the script uploads itself).
Result: API platform wide “chat with this file” broken.
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I just saw this topic and tried to reproduce the issue, but everything works as expected on my end. File uploads, vector store creation, and adding files to vector stores all completed without errors.
Are you still experiencing this problem?
Ridiculously slow, but didn’t timeout now.
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Happening again, timeout on attach files
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I have the same issue too.
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Hello everyone,
we are working with vector stores via make(com) and upload files to there. I even tried to upload the files by myself, but it just shows “upload failed”. Is anything known right now?
Thanks for looking into it.
Tom
//edit: And while I am still here: Why I can only upload .pdf but not .PDF - this doesnt make any sense to me… we always have to rename files first…
I’ve raised this with the team, but I can’t confirm it myself at this point.
Thanks for flagging this. If you can share any request IDs, that would help with investigating the issue.
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Vector stores seem to be working okay, not polling forever with a stuck status like yesterday’s fault.
One issue persists where the API has broken its “contract” and the SDK’s built in upload-and-poll method that worked before to make an immediate status call against a file ID became “fails” - file IDs are not immediately available in a vector store attachment listing, not even with an “in_progress” status.
Watch this monitoring keeping
– Creating vector store
create ok: vs_id=vs_69625c7c5c4c81919bb4b912cd672739
– Uploading file: vs_metadata_demo.py
upload ok: file_id=file-R39d3oZhtqPvkE3LJK5xSY
– Attaching file to vector store: vs_id=vs_69625c7c5c4c81919bb4b912cd672739 file_id=file-R39d3oZhtqPvkE3LJK5xSY
attach ok: vs_file_id=file-R39d3oZhtqPvkE3LJK5xSY
– Listing check (immediate after attach (file1)): expecting file_id=file-R39d3oZhtqPvkE3LJK5xSY
listing mismatch: file is NOT present (count=0)
– Listing check (after 2s delay (file1)): expecting file_id=file-R39d3oZhtqPvkE3LJK5xSY
listing ok: file is present (count=1)
– Polling vector store file status: vs_id=vs_69625c7c5c4c81919bb4b912cd672739 file_id=file-R39d3oZhtqPvkE3LJK5xSY
polling attempt 1/30: status=completed
poll ok: terminal status=completed
– File1 ready: file_id=file-R39d3oZhtqPvkE3LJK5xSY
This “slow” API vector store attachment behavior will break code when you haven’t written your own poller that awaits a file ID to even exist. That could damage other applications of providers that haven’t adapted to this pattern.
Note for good communication:
- “upload” - send to the files endpoint
- “attach” - “upload” a file ID to a vector store for document extraction and chunking
Hey @vb any news? Seems to be working better now, I think…
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No updates from my side yet. Thanks for checking back and confirming that things are working for you now.
@Dmitry_Shaurov @TomKay
How is it looking on your end? Are you still experiencing this issue?
Better that this morning but not as good as several days ago.
1k small (<10 KB) documents
earlier this week: ~ 30 min
this morning: ~ 5-6h
now: ~ 1h
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Total stand still. Nothing happens since Jan 10, 2026, 10:22 PM
Hey everyone, Apologies for the inconvenience. Would anybody from the thread can open a support request with us at support@openai.com. Since we are not able to reproduce the issue, we might need some further details and so having a support request with us will help us gain those details. Please make sure to provide your forum username and a link to this thread in your request. Further, if possible share the case id here with us so we can track it. Thank you!
Will write a message to you in a bit, also sharing the vectorstore-id.
@Prashant_Pardesi I have sent an email just a minute ago.
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