Our company (registered on the email of this user) has crossed the threshold for TIER 2 over 72h ago, but the tiers are not updating. The only reason we can think of, is because the usage happened inside a project (called Production) instead of the default organization project.
We’ve reached to support multiple times and reported a bug through the chat to no avail. We might just have to start using the default project.
Here you can see screenshots of the organization billing overview, the project billing, and our tiers (sorry for the collage, new user so it’s limited:
I get a auto-reply or bot reply:
Hi there, To move to Tier 2 rate limits, there are a couple of criteria you need to meet based on our usage tiers system. Specifically, for Tier 2, you need to have: Made a successful payment of at least $50. Waited at least 7 days since your first successful payment. Once you’ve met these criteria, your account should automatically be graduated to Tier 2, which offers higher rate limits and a monthly usage limit of $500. You can check your current usage tier and see if you’re eligible for an upgrade by visiting the limits section of your account settings. If you believe you’ve met the criteria but haven’t been upgraded, please ensure that the time since your first successful payment has indeed passed the 7-day mark, and that your payment of $50 or more has been successfully processed. For more detailed information on usage tiers and how to increase your rate limits, please refer to our Rate Limits - OpenAI API documentation.
