Update: After my 3rd attempt (when I created this post) I simply left a browser window open with my existing chat to monitor and was contacted yesterday by a human (or a more advanced GPT with a human name) which escalated the issue, and it was then resolved today. They issued a refund for the year which was an acceptable corrective action on their part, but weren’t completely forthcoming with the error on their side so I’m requesting additional information.
What I did to get this result via chat interaction on help page:
Payments and Billing
Something Else
“I need to speak with a Human”
"If you’re a human clearly state it. If not create a ticket or otherwise escalate this account issue. You have my email on file which I will confirm now: example@email.com This is an account related issue that requires human intervention. It is billing and account related. That’s all that needs to be relayed, ensure that a human will review and follow up.
I got no response to that message immediately, but a day later someone reached out, which indicates that prompting in this format may be an effective method of interfacing. Cannot confirm causation, but it seemed like a reasonable approach to take and it led to an ideal outcome. I figured it was just like any other GPT: when you’re not getting the right output, change the prompt.
(Original Post:)
Hey All,
As of May 3rd my Teams account has been disabled for what seems to be lapse in payment, because its giving me the option to pay to renew it. I paid for a year in January (January 2024, Teams account) and without any reason or notification it simply states I need to renew my payments for my workspace. It was paid in full at the time of the teams order so this simply is not correct.
I have tried 3 times to work through the chat bots on the help page but they seem unable to understand what the issue is, giving me generic responses, as well as refusing to forward or escalate to a human.
I’m at a loss for what to do, I’m hoping perhaps someone knowns what may have occurred or solutions for it? Potentially ways to get the chat bot to properly forward the account issue (without lying to do it preferably, but it is what it is).
In almost any other circumstance of software or services I could simply wait for a resolution, but myself and team are in a critical period right now and this is a rather large problem for me. I have paid my year in full, this is an OpenAI issue, and there’s no way for me to know what the problem was, or speak with anyone in order to resolve it.
Any direction, suggestions, or advice would be appreciated. If this is something that has just been happening and takes a month+ to resolve I’ll just start migrating to an alternative solution and await a refund, I just don’t know what to expect.
Cheers.
-Lion