I signed up for a pro subscription, but it didn’t match my expectations for a service with that price tag. I shifted back. After one day of intensive testing I changed my subscription back to the plus plan, and want to request a refund according to EU 14 day refund policy. I tried to follow the steps described in documentation using support flow. But it has been changed and now looks nothing like the description: there is no billing option to choose and no obvious way to request a refund. Can anyone from OpenAI please help?
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You should follow the steps on the topic How do I request a refund for ChatGPT Plus or ChatGPT Pro? on help page.
OpenAI staff rarely present here.
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Thanks. As I write I tried that approach but the options in link are not available any more ??
Those are consumer rights though. Are you buying a 200 USD/month package as a consumer?
I went through the website by clicking this link (https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-or-chatgpt-pro-subscription), hoping to get the important information for everyone who is in your shoes. Here’s what I found: “Subscription fees are non-refundable.” :\
Then, as you emphasized that ‘according to EU 14 days refun policy’, I found this, " European customers are eligible to request a refund within 14 days. We know that occasionally a product may not meet your expectations, and we’re here to help. If you want to receive a refund, please share following information:
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Email address
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Subscription start date
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Any extra relevant information
Contact us via our chat widget in the bottom right of your screen, select “Billing”, then “Other”, and then “From Europe and according to European law, I can request a refund within 14 days”. We will respond to your inquiry as soon as possible."
But it seem like it did not work from your site as it has been changed and ‘there is no billing option to choose and no obvious way to request a refund.’
Finally, I clicked ‘Help’ from (https://help.openai.com) to gather more related information, here’s what I found:
Information about getting an email confirmation for a Plus account refund receipt.
Updated over 7 months ago
Table of contents
You subscribed on the web
If you’ve subscribed to ChatGPT Plus via our website and need a refund, please contact our Support team for assistance. Upon processing your refund, we will send a receipt to the email associated with your Plus account. If you do not find the receipt in your inbox, kindly check your spam folder.
Should the receipt still be missing, please inform us, and we will resend it to your email.
You subscribed via Apple / Google
For subscriptions made through Apple Subscriptions, refunds must be requested directly from Apple.
Similarly, for subscriptions via the Google Play Store, refund requests should be directed to Google Play.
Hope this helps.
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I checked it, and links are working.
The declaration below is not a “MAY / MAY NOT” probability sentence.
They say “you’re eligible”, if you have following conditions. On help page, OpenAI promises to refund it:
If you live in the EU, UK, or Turkey, you’re eligible for a refund if you cancel your subscription within 14 days of purchase.
They have to refund it.
1 - Go to ChatGPT and log in with the account you want to request a refund for.
2- Go to Help Center and select the Chat widget icon.
3- Click on Messages
4- Click on Ask a question
5- Click on Payments and Billing
6- Click on Request a refund
And continue providing your info…
If it works, please give a feedback here to help to other users who has same issue.
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Yes - if it makes my daily work easier or raise the bar for what i can achive in same time frame it could be worth it.
Found out it was because i tried from support in chat and not from https://platform.openai.com/
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