Dear Support Team,
I am encountering a persistent issue with the ChatGPT app on my iPad. Despite being up-to-date on software, the app falls into a login loop, which hinders continuous usage.
Details of the issue:
- Device: iPad
- iOS Version: 17.3 (latest)
- ChatGPT App Version: Latest available (as of the date of this ticket)
- Issue Description: After logging into the ChatGPT app, it operates normally for a short duration before automatically returning to the login screen, prompting for username, password, and a one-time password again. This cycle repeats indefinitely, preventing sustained access to the app.
- Troubleshooting Steps Taken:
- Verified that iOS and the ChatGPT app are both updated to the latest versions.
- Attempted to access the app on an iPhone where it works without issues; thus, account credentials are verified to be correct.
- Deleted and reinstalled the ChatGPT app on my iPad to attempt a fresh start.
The problem persists exclusively on my iPad, and I am including a screenshot of the screen that the loop returns to.
Could you please assist in resolving this issue? Are there any specific logs or additional information that I can provide to help diagnose and address this problem?
Thank you for your prompt attention to this matter.