Rate Limit Error caused by "account is not active"

Hi, I have encountered the following error while using python API. It appeared to be due to some kind of account not active reason.

Retrying langchain.llms.openai.completion_with_retry.._completion_with_retry in 4.0 seconds as it raised RateLimitError: Your account is not active.

Went to Help Center at https://help.openai.com/en/collections/3675931-openai-api but did find anything specific to account not active.

I can log in to my account and here’s the usage dashboard:

How to I resolve this?

You can try putting in a payment method for API, which shouldn’t be hit for charges unless credits are used up.

It’s working now. Thanks. This issue can be closed.

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