I’ve exact same issue. I’m assistant professor at a university and use codex and chatgpt for my researchs. Today almost at 12:00 am, suddenly they canceled my subscription over android and at 2:00am i got an e-mail, my account is deleted.
Same issue lol and no body contact me
hey everyone looks like im not the only one dealing with this right now but i just got my 200 dollar x20 pro sub cancelled too i had the 100 dollar x5 pro plan and on june 16 i decided to upgrade to the 200 dollar x20 pro and today june 25 i found out my sub got wiped no email warnings no bans or anything like that i can still use my account just fine but without the sub please look into this i paid a legit 200 bucks no sketchy stuff or anything ive had my account for a long time im not a scammer or a threat im just a regular user like everyone else here
Thanks for taking the time to flag this, it is being investigated!
8 Likes
Me too. But 100usb subscription.
It happened to me after I upgraded from 5x to 20x
Hello, I’m having a problem with my subscription. I paid for GPT Pro, the last payment date was June 12th, but today it disappeared and I got the simple free version. I’m very upset. Please help.
Case number 10522973
Yeah, same here, pro sub cancelled with no reason just after renewal.
Hey @all! Appreciate you bringing this to our attention. We’re aware of the issue and it’s being investigated.
- Sunny
Hey everyone figured I should give an update my issue got fixed and my x20 Pro sub was restored. Thanks! Kinda sucks it took almost 24 hours though. If it’s possible I’d really appreciate it if you could extend my billing cycle by a day to make up for the lost time. Take care!
Mine also restored, thanks for the post
Hello, my account has also been deactivated for 0 reason, no warning email, no email that it has been deleted, nothing, just gone. (I renewed my Pro subscription a few days ago if that matters)
Appeal: C-9ezQNZeTkWJb
Also all of a sudden today, now, I am being asked to verify my phone number on my other account (this one), which I have used daily for years (I have 2, $200 Pro accounts). And when I try to put the phone number in, it says too many phone numbers attached to this account. I literally have to work right now in this account. Further, why when both my $200 account are essentually configured the same (both USA) did I only get a credit reset on one? Thank you!
Mine hasn’t been restored yet, but I’m glad to see that some people have already gotten theirs back. Should I keep appealing? It seems like the appeal system is always reviewed by AI.
case id:[C-y0yCjyQeq26f]
what is the appeal, I think this thread looks like there is an OpenAI active response 7hr ago. This and the limit to letting ppl login to their accounts because they are newly being asked to verify a phone (and then not accepting that phone) seem more like bugs than anything needing appeal to me. Also curious if others with the $200 plan did not get the credit reset.
If you are banned, Opeani will send you a separate appeal link.
well sure if you are actually banned, which is not what this thread is discussing. Nothing to appeal if it is a bug as they say it is, and they are ‘working on it’
I am writing to formally protest the sudden suspension of my account, which occurred yesterday. I am currently subscribed to the $200 Pro x20 plan, which still has approximately 10 days remaining in the billing cycle.
I have not violated any terms of service. The only activity that might have triggered an automated flag is my recent use of the newly introduced “token limit reset” feature. If this feature is considered “overloading” the system, it is a fundamental flaw in your plan design, not a violation by the user. As a subscriber to your highest tier, I expect the service to handle the usage limits provided within that tier.
I have already submitted an inquiry through your support channels but have yet to receive a response. I am aware through the community forums that many other users are experiencing the exact same issue, which suggests a systemic error on your end.
I have been using your service as my primary tool for development because I trusted it above all others. However, due to this situation, I have had to migrate my workflows to Claude and Antigravity to maintain my business operations. If this issue is not resolved immediately, I will have no choice but to cancel my subscription or downgrade to a lower-tier plan, as the current state is untenable.
I am requesting an immediate investigation into my account suspension and a restoration of my service. I look forward to your prompt and sincere response to rectify this situation.
C-1NAeeTNWtfL7
I asked my Mac friends and none of them had encountered this problem.
I’d like to ask other people who have been banned: Are you also in this situation?
1. Windows codex app
2. Used token reset？