Hi Guys
My codex account just got banned. I have no idea why.
I’ve just been vibe coding my own apps, I had a personal codex account and one I used for business. I read everywhere that this way okay.
I was building personal apps for myself and running it through stress testing
Then out of nowhere it just got my account banned with no explanation
If anybody can help me I would really appreciate it, I don’t know what to do?
how do you mean it was banned? Did OAI write you saying your account was banned? And for a specific reason? Feels like they would tell you the reason. Any screenshot you can share showing this ban?
literally all the email said was the following
Hello,
We’re writing with an important update about your ChatGPT account associated with XXXXX (User ID: user-N5YL2f7rMJZttuNfzAiVaRqu).
Your account has been banned because recent activity violated our Terms and Usage Policies.
This means your account can no longer be used.
If you believe this decision was made in error, use the button below to start an appeal.
Best,
The OpenAI team
Welcome to the community @alexc1986!
I’d recommend that you contact Support through Help and open a support case.
Unfortunately, forum users can’t directly help with account issues. Those need to be reviewed by the appropriate Support team.
Hi everyone,
I logged in today and found that my ChatGPT account has been banned. The message said my account was disabled because of recent activity that allegedly violated the Terms and Usage Policies.
The problem is that I’m not aware of doing anything against the rules, and I’d genuinely like to understand what happened so I can correct it or appeal.
When I try to log in, I get this message:
“Your account has been deleted or disabled. If you believe this is an error, please contact the Help Center with the request ID below.”
Request ID: dc93e8bf-a951-4845-be90-d6704bcfa7a5
Has anyone experienced something similar? Is the Help Center (help.openai.com) the right place to appeal, and roughly how long does a review usually take? Any advice on what to include in the appeal would be really appreciated.
Thanks in advance.
Same thing happened to me just now..
I have been a ChatGPT user for approximately two years and a paying subscriber for the past seven months. Recently, my account was permanently deactivated without any prior warning. After submitting multiple appeals, I have still not received a substantive response regarding the reason for the deactivation, so I am posting here in the hope of obtaining clarification and a manual review.
Posting here because the standard appeal channel has produced no human response at all!
I value OpenAI’s products and services and am not posting this to criticize anyone or attack the company. I am simply seeking an explanation of what occurred and an opportunity to have my case reviewed after exhausting the normal appeal channels.
The account was permanently deactivated with zero prior warnings. At no point did I receive a warning, temporary suspension, request for clarification, or any indication that my usage raised compliance concerns. The deactivation came as a complete surprise.
The notification I received referenced a violation of OpenAI’s Terms of Service or Usage Policies, but it did not identify any specific conversation, action, or policy provision that was allegedly violated. As a result, I have no meaningful way to understand what occurred or how to address it.
To address some of the common questions directly:
Account Sharing: None. The account was used exclusively by me.
Automation: I do not run scripts, bots, automated scraping tools, or automated systems against ChatGPT, Codex, or OpenAI services.
Payments: No chargebacks, disputed payments, or billing issues.
Content: I have never intentionally attempted to jailbreak, bypass, or circumvent OpenAI’s safety systems.
I don’t use any kind of VPN either.
Because I am unaware of any conduct that would justify a permanent ban, I am concerned that my account may have been incorrectly flagged or that an enforcement action may have been applied in error.
I respectfully request a manual review of my case. If possible, I would greatly appreciate information regarding the specific activity, conversation, or policy provision that led to the deactivation so that I can better understand the basis for the decision.
As a long-time user and paying subscriber, I would be grateful for the opportunity to resolve this matter. If a mistake has occurred, I kindly ask that my account be reinstated.
Thank you for your time and consideration. Any assistance or guidance from the appropriate team would be sincerely appreciated.
Literally the Same thing with the Same use cases and the same email happened to me at the same time, that cant be a coincidence
Hi everyone,
Thank you for taking the time to share your reports and context regarding recent Codex account suspensions. We understand how disruptive and concerning it can be to lose access unexpectedly, especially when you are actively building and testing your own applications.
The OpenAI team is aware of these reports and is looking into the situation. We appreciate your patience while this is being resolved.
Yes, I met the same problem. I hope you can help me. I have a lot of important work on my accounts. Please help me.I don’t even know what mistake I made or which rules I broke.
Can you use your account now? Did this problem get solved?
Yep same here. I’m working on multiple project and just woke up to a deactivation with absolutely no warning. I am stunned they would operate like this. I filed an appeal but reality is I don’t care what they come back with. To do this with a BUSINESS related item - my Codex account that is highly active…yeah…OpenAI can F off. If they do re-instate me, I’ll immediately cancel my $200 a month. I am livid they would do this without warning. Not like they are even close to the only game in town.
Dear Google Account Review Team,
I’m writing to respectfully appeal the restriction of my Google account. This is my only personal account, which is extremely important for my daily study and private use. I have never used it for any commercial purposes, and I have always strictly followed Google’s Terms of Service and community policies without any intentional violations.
Hello,
We’re writing with an important update about your ChatGPT account associated with jianghuiming1995@gmail.com (User ID: user-hScrLSzLVSEInR9KFYf3cq7m).
Your account has been banned because recent activity violated our Terms and Usage Policies.
This means your account can no longer be used.
If you believe this decision was made in error, use the button below to start an appeal.
Dear OpenAI Support Team,
I am very shocked and anxious about the sudden suspension of my account I am a regular user who primarily uses Codex for programming work and ChatGPT to assist with my daily work and studies. I firmly believe that I have always adhered to the regulations and have not violated any terms of use or service terms.
My current situation is very dangerous and urgent: the account contains a large amount of work code and business data that are crucial for my company and clients. The sudden suspension of the account has left me without any access to my work, and I am about to face the disaster of losing important client data, even potentially facing legal action from the company I work for, which would deal a irreparable blow to my personal life and career.
Since there was no prior warning, I am completely unaware of which operation triggered the system’s suspension mechanism. I kindly request that your team expedite a manual review of my account status (case number: C-CrZag2EUWGwj). If it is a system error, please assist me in restoring my account and data access rights as soon as possible. If there has been a misunderstanding due to some operation, please inform me of the specific reasons, and I will fully cooperate with the investigation.
The restoration of these data is crucial for me, and I kindly ask for your assistance. Thank you very much!
Same issues for me, very frustrating, no communication except for one tweet.
Same issue here. My work account just got banned
This right here is why I will no longer do business with them. They could not care less about small companies.
It happened to me. Now it’s resolved. BUT my pro account is now forced to free account. Why??? I paid 5 days ago.
Yeah, this just cost you guys a customer. I lost almost 4 hours today.
Hello,
Thank you for reaching out to OpenAI Support. We have determined that we incorrectly deactivated your account access. We sincerely apologize for any inconvenience this may have caused.
Your account access has been restored, and you should now have uninterrupted access to our services. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for your understanding.
Best,
The OpenAI team
Are you now Free account? I have used Pro account but now Free after resolving this issue.