When I log in at platform.openai.com , I suddenly get the error “Failed to load subscription for selected organization”. When I try to call up my dashboard, I get further error messages such as “Your OpenAI account has been deactivated, please check your email for more information. If you feel this i…

I am having the same problems with platform.openai.com , chatgpt.com and the ChatGPT iOS app, (paid account). My account was “deactivated” for no apparent reason. I did not delete my account. Deleted cookies, cleared cache and reboot all failed to remedy these issues. All my chats are gone, I can’t…

In response to my request to the OpenAI support today, I also only received this seemingly default e-mail saying that deleted accounts will not be restored, but I never deleted my account, either deliberately or accidentally. Let’s hope that OpenAI fixes the error as soon as possible.

I’m having the same issue too. Team GPT and API account isn’t working. I’m getting “Failed to load subscription for selected organization” as well as “Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help ce…

I’m facing the exact same issue. No email. Failed to load subscription for selected orgainzation. Your OpenAi Account has been deactivated. [Account deactivated]

I have exactly the same problem. I can’t log in anymore and had to create a new account with a subaddress (+34). I tried to contact support 2 days ago but nothing came yet except for the standard email

@all: If you are reading this and also have this problem, please create a reply post here as well, so that this issue stays up and OpenAI sees that the problem affects several users and then hopefully prioritizes it sufficiently.

We are having exactly the same issue - we also have a yearly ChatGPT teams plan that we seemingly can’t access anymore.

I think it’s a shame that nobody seems to care about it, and it always has to affect thousands of users before action is taken. I understand that there are a lot of problems, especially on large platforms, but problems like these should be given a pretty high priority, after all, we’re paying for t…

I completely agree. On https://status.openai.com/ , it displays all green, although several users are experiencing visible total failures. A message like “We currently have a problem with several users and are working on it” would at least show you that you are not being ignored and that something i…

We’re having the exact same issue. Everything worked fine until yesterday. We’ve received no emails about our account being deactivated.

Why can't I access my OpenAI account?

Community

Topic		Replies	Views
Account deactivated, no help offered, no resolution ChatGPT deactivated-account	9	4201	December 9, 2025
ChatGPT falsely deactivating account and then charging customer ChatGPT chatgpt	10	5839	May 26, 2026
OpenAI deactivated my account after I added $5,780 in credits Bugs	1	505	January 9, 2025
Account deactivated after 6 hours API account-problem , deactivated-account , sensitive-review	4	252	August 12, 2026
Account deactivated after 2 hours ChatGPT gpt-4 , chatgpt	8	4476	December 29, 2024

Why can't I access my OpenAI account?

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