Hello OpenAI Support,
My account was deactivated only a few days after I paid for the Pro 5x plan.
I was suddenly logged out, and when I tried to sign in again, I received an account deactivated message. I did not receive any warning, explanation, or email notification before the deactivation.
I have already submitted an appeal through the Help Center.
Case ID: C-H0zuqxl4GvFh
Could you please review my case? This account is very important for my development work.
Hey @tin9oo! I understand how concerning this is, especially when you recently paid for Pro.
I reviewed the related support case and followed up there. Since this involves account-specific information, the support case is the right place to continue the review rather than splitting details between the community thread and private support.
I’ll close this community thread for now so everything stays in one place. Any further next steps will be handled through the support case, and we’ll continue working with you there.
- Sunny