ChatGPT Pro Subscription Suddenly Deactivated without Notice!

ChatGPT Support
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Dear @OpenAI_Support team,

Greetings and good afternoon.

I have subscribed to ChatGPT Plus for months and been using Pro since last month, and it has been helping me A LOT doing my research. Just about the same time yesterday, my account has been deactivated with the following message on the log in screen:

error_code: account_deactivated

request_id: edcee4ec-5f3d-4d39-ac4b-ea3472d1a44a

I did not receive any email explaining the reason for the deactivation as of this moment today. Rather I received an email 10 hours later that my Plus subscription was canceled, although it mentioned nothing about Pro. I subscribed and paid through Google Subscription, and it’s not showing any ChatGPT subscription in the list. And I am not refunded as of yet (I don’t want refund, I want my account back).

I have mostly used both my plus and pro subscriptions for Codex recently, which has performed beyond expectations. I have neither committed anything that goes against the standards that you uphold in your platform, nor received any warnings. I have also submitted an appeal [C-NpEYZgMzPXnH] [Case Number: 10533981] to reactivate my account. I’d greatly appreciate it if you could look into the matter.

I think you guys might be aware of this situation. So thank you very much for that. I hope this thing will be resolved very quickly (it’s been 24 hours almost), and I will get my account back that has so many precious information for my research.

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Hey @TheRedbeard, welcome to the community! I understand how concerning this is, especially when you’ve been using the account heavily for research and have important work tied to it.

I reviewed the related support cases and followed up there. Since this involves account-specific information, the support case is the right place to continue the review rather than splitting details between the community thread and private support.

I’ll close this community thread for now so everything stays in one place. Any further next steps will be handled through the support case, and we’ll continue working with you there.

- Sunny