Pro account deactivated early on June 21 — appeal auto-upheld same day, requesting human re-review (Case C-VaEHmeymLIBV)

ChatGPT Bugs
,
1

Hi OpenAI Support team,

My ChatGPT Pro account (registered email on file) was deactivated in the early hours of June 21, 2026. I submitted an appeal, and it was marked “upheld” the same day with a standard response and no specific reason — which makes me think it may have been handled automatically rather than by a human.

I am the sole owner of this account and used it only for legitimate professional work: academic research and teaching in international trade, and day-to-day work for my own company. I have never shared or resold the account, and I have never used third-party automation against the service.

I believe this is a false positive. Could a member of the team please take a manual look at my case? I’m happy to provide my appeal Case ID (C-VaEHmeymLIBV) and any verification details through a private support case.

Thank you for your time.

— Beilei Luan

2

Hey @Andy2027, welcome to the community, and thanks for sending over the case ID. I understand how frustrating it can be to lose access to an account, especially when you rely on it for professional work.

I’ve  reviewed the ticket and followed up in the original support case. To keep the review organized and avoid splitting the conversation across two places, I’ll close this community thread for now.

Any further updates will be shared through support ticket, and we’ll continue working with you there.

- Sunny