My Pro Account Was Deactivated Without Any Email Notification

ChatGPT Bugs
1

My Pro account, which I have used for over three years, was suddenly deactivated without any warning or email notification.

I am not aware of any violation of the OpenAI Terms or Usage Policies. I have already submitted an appeal (Case ID: C-h48zJoiS5bEv), but it has been over two days and I have not received any update.

As a Pro subscriber, I currently have no access to the service I paid for or to years of conversations stored in my account.

I would sincerely appreciate a human review as soon as possible. If this is a mistake, please restore my account. If the decision is final, I would appreciate a clear explanation so I know how to proceed.

Thank you.

2

Hey @shibanyu222, welcome to the community. I understand how stressful it can be to lose access to an account, especially when you’ve used it for years and rely on the Pro subscription.

I checked using the case ID you shared, C-h48zJoiS5bEv, but I wasn’t able to locate a support ticket with that ID. Could you double-check whether this is the current ID?

If you have a support case ID made up of numerical digits only, please share that here instead. That would be the best way for me to take a look.

Please don’t share any private account or billing details publicly.

- Sunny

3

Hi Sunny,

Thank you for checking.

I found my support case number:

Case Number: 10486715

The appeal confirmation email only included the reference C-h48zJoiS5bEv, which is why I shared that initially.

I also have the Request ID shown on the deactivation page:

Request ID: 87a12887-0b17-4bf8-bc89-796536d88f90

I hope this information helps you locate my case. Thank you very much for taking the time to look into this

4

Hey @shibanyu222, appreciate you sharing the case number!

I was able to locate the related support case and followed up there. Since this involves account-specific information, the support case is the right place to continue the review rather than splitting details between the community thread and private support.

I’ll close this community thread for now so everything stays in one place. Any further next steps will be handled through the support case, and we’ll continue working with you there.

- Sunny