Hello,
The night before last, I was working on a normal development project and went to bed early. The next morning, I found myself logged out. When I tried to log back in, I received this message:
“You do not have an account because it has been deleted or deactivated. If you believe this is an error, please contact us through our Help Center at help.openai.com.”
Error code: account_deactivated
Request ID: 8d48d919-3391-47a3-abc9-9b44dfdbbeaf
I did not receive any email about violating rules, no warnings, and not even a notification that my account had been banned or deactivated.
After browsing the forums, it seems this issue is related to payments made through Google Play. I had just upgraded to 5x Pro membership a couple of days ago.
I submitted an appeal yesterday, but I still haven’t received any response yet. [Case: C-4N6VerKvlA94]
Additionally, I really need to recover my account as soon as possible.
@OpenAI_Support Can you help me resolve this as soon as possible?
Thanks for flagging this issue @JasonSze
We’ve seen a high number of accounts being deactivated recently, and our team is actively looking into this. To help us investigate further, could you please share the case number instead of the case ID? I wasn’t able to find any case associated with the case ID you shared.
Once I have the case number, I’ll take a closer look into your account and investigate further.
~ Smith
C-4N6VerKvlA94 case number here， thx
OpenAI Support <notifications@openai1.discoursemail.com> 于 2026年6月28日周日 00:10写道：
case number 10535950 , please check it .thx.
I am experiencing the same issue.
Could you please review my case when possible?
case id : C-H0zuqxl4GvFh
I’m having the same issue after upgrading to Pro through google play. I returned the next morning to find my account has been suspended and the last subscription upgrade bump refunded, but not the previous two tiers. @OpenAI_Support Case Number: 10575559
This is really frustrating as I’m in the middle of a tight deadline project.
Hi everyone,
We’re sorry for the frustration this has caused. Individual account suspensions, deactivations, and ban appeals can’t be investigated on this public forum because reviewing them requires private, account-specific information.
Please use the appeal link in your account-notification email. If you can’t access that email, submit the official appeal form. You may also contact OpenAI Support privately at support@openai.com Please don’t post email addresses, user or organization IDs, billing details, appeal references, or other personal information here.
We’re closing this thread. Please don’t open additional public topics for individual account suspension, deactivation, or ban appeals; continue through the private appeal or support channel so the appropriate team can review your account. Thank you for understanding.