Pro (5x) and Plus Accounts Mistakenly Suspended — Appeals with No Results, No Policy Violations, Please Help Me

ChatGPT Support
,
1

Both of my accounts have been suspended. I’ve already replied in other threads, but I still want to reply once more. I’m also a three-year GPT user — I subscribed to Plus for three years without any issues, and recently upgraded to Pro about a month ago. My other account is on a Plus subscription. Yet I found that both of my accounts were also suspended for no reason. Every appeal has gone nowhere, and there’s no human support. I had no choice but to temporarily request a refund. Still, I want to persist in raising this issue here. It would be great if they could be restored; I would continue my subscription.

The appeal IDs are: C-sP3YKu4nNuyf, C-HB9Ga1xkq9a5.

I don’t share my usage with anyone. I use it across my multiple devices for development work. I’ve always kept my accounts secure and paid on time. So why was I the one who got suspended? If you review my conversations, you’ll find no record of any policy violations. Please restore my accounts and my data — they are very important to my work and my life. I’m a developer with some physical health issues, and I need my accounts to assist with my daily life and my work. Please have sympathy for my situation and reinstate my paid accounts. Thank you.

I had to create a third account just to file this appeal, otherwise I would have nowhere to raise this issue. Dear OpenAI team, I am a real, living person — not an account reseller mistakenly flagged by your account review system. I do not do anything that violates the rules. Please, you must believe me.

update：

“Hello,

Thank you for reaching out. We have already reviewed your appeal and the original decision stands.

Best,
The OpenAI team”

That’s unfair, I won’t give up to appeal my account restoration. I do not use any account proxy tools. I only use Codex for personal development on my own machines. My ChatGPT conversations are about recent news, the World Cup, movies, project planning, and historical research. If you review my Codex sessions, you will see that I never develop on multiple machines at the same time – this serves as clear evidence that I have not violated your policies. I can provide my legitimate subscription order receipts, my Codex session logs, and even photos of my devices to prove that I am the sole user. Please believe that I have no intention of violating your policies. This is a heartfelt plea and greeting from a long‑time user who has loved OpenAI for three years.

@OpenAI_Support

2

@OpenAI_Support plz look at my issue, this is very important for me, my accounts are baned by no reason.

3

Hey @ibirus! I understand how stressful this is, especially with both accounts affected and important work tied to them.

I reviewed both related support cases and followed up there. Since this involves account-specific information, the support cases are the right place to continue the review rather than splitting details across multiple community replies.

I’ll close this community thread for now so everything stays in one place. Any further next steps will be handled through the support cases, and we’ll continue working with you there.

- Sunny

5

Dear OpenAI Team,

You banned my accounts (pro and plus) with no reason at Jun 30, two times appeal and “uphold our decision to suspend your access to OpenAI”??? Is this the way you guys treat paid users？

Your suspension explanation is vague and fails to cite any specific policy I violated. I have used this account for nearly three years – I would never risk it by breaking rules. Your security system has wrongly affected many users, as seen in your community forum. Are you ignoring paying customers? You suspended my accounts without cause, blocked refunds, and caused data and financial loss. Both my accounts are paid, and I have no violations. Even applying for new accounts would make me anxious. I have mild depression, and now I can’t sleep or eat. I am furious and will appeal relentlessly, because your disregard for user rights is deeply disappointing.

Case Number: 10740949

appeal id：C-HB9Ga1xkq9a5

6

@OpenAI_Support please review my case

7

Hey, @ibirus … you’ll need to go through official support channels for this. Thanks!