ChatGPT Pro 20x Access Disabled Without Clear Explanation or Evidence

ChatGPT Support
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1

Hello everyone,

My ChatGPT Pro 20x access has been disabled / restricted, and I need OpenAI staff to review this case seriously.

I want to state clearly that I have not engaged in dangerous online activity, cyber abuse, reverse engineering, abuse of automation, policy evasion, credential misuse, scraping, or any other activity that would justify account suspension or removal of Pro 20x access.

What is especially concerning is that no clear explanation, evidence, timestamp, device, API key, request pattern, or specific policy violation was provided. For a paid account, this is not acceptable. If access is restricted, users should at least be given enough information to understand what triggered the action and how to appeal it properly.

My account is subscribed through Apple ID, and the paid Pro 20x access is directly affected. I would like OpenAI to clarify:

  1. What exact policy category triggered this action?
  2. Was this decision made automatically by a detection system?
  3. What activity was considered suspicious?
  4. If this is a false positive, when will my ChatGPT Pro 20x access be restored?
  5. How will the lost paid subscription time be handled?

I have already submitted an appeal, but I do not want to receive only a generic response. If OpenAI believes there was a violation, please provide specific and actionable information. If there was no violation, please restore the account access promptly.

Has anyone else recently experienced ChatGPT Pro 20x being disabled, downgraded, or suspended without a clear reason? How long did it take for OpenAI to review and resolve the appeal?

Thank you.

2

I am just as frustrated as you are; both of my accounts have been banned, one Pro20x and one Plus, both without any warning or expectation. No valid explanation has been provided, and I can totally understand you, brother. If the officials can see this message, I think I at least deserve an explanation. My case number is: C-Z7UGTFUrjHcN，thank you

3

My case number is: C-DaMzUpg2Ieuq，thank you

4

I’m experiencing the same issue. My ChatGPT Pro 20x access was also disabled/restricted without any clear explanation, warning, timestamp, device information, request pattern, or specific policy violation.

I have not engaged in dangerous online activity, abuse of automation, credential misuse, scraping, reverse engineering, policy evasion, or any activity that should justify this kind of restriction.

I have already submitted an appeal as well, but I’m worried about receiving only a generic response. Since this directly affects a paid subscription, I hope OpenAI staff can review these cases carefully and provide specific, actionable information.

If this was caused by an automated detection system or a false positive, I hope the access can be restored as soon as possible, and the lost subscription time can be handled fairly.

You’re not alone. I hope more affected users can share their case details so OpenAI can notice this issue and investigate it seriously.

5

I completely agree with your view, brother. Those who gather firewood for others should not be allowed to freeze to death in the wind and snow.