Codex - Access Deactivated

ChatGPT Support
1

Dear OpenAI Support Team,

I am writing to appeal the deactivation of my account. When attempting to log in, I received the following message:

“Your account has been deleted or deactivated.”
Request ID: af4c4130-3e1f-435b-97bf-8edfc9c7e78c

I would like to sincerely state that I have never violated OpenAI’s usage policies or Terms of Service. My account was used solely by myself, and all credits were purchased and consumed personally using gift cards. I have not engaged in any form of API abuse, reselling, or unauthorized use.

I had only been using the service for about one week when my account was deactivated in the second week, just as I was preparing to top up again. I am currently working on a critical company project that depends on this account, and this sudden suspension has seriously disrupted my work and caused significant delays to an important business deliverable.

I am a law-abiding user and believe this deactivation may have been made in error. The sudden removal of my account without prior notice or explanation feels deeply unfair, especially given that I have been a paying customer who has always respected the platform’s guidelines.

I kindly request that you:

  1. Review my account activity and confirm there was no policy violation on my part.
  2. Reinstate my account access as soon as possible.
  3. If any specific issue was identified, please inform me so I can address it accordingly.

Thank you for your time and consideration. I hope this matter can be resolved fairly.

Best regards,

2

Welcome to the dev Community! @Stanley001

Thanks for flagging this here.

If you haven’t already reached out to Support, could you please create a support ticket and share the ticket number here? Once you share the ticket number, I’ll take a look at the account and investigate further.

~ Smith

3

Dear OpenAI Support Team,

I am writing to urgently appeal the deactivation of my ChatGPT account. Below are my account details:

  • Email: onuj4958@outlook.com
  • User ID: user-ucO3otjivAd8XWPSF5wxoIpW
  • Request ID: af4c4130-3e1f-435b-97bf-8edfc9c7e78c

In the second week of using the service, I received an email stating that my account had violated your privacy policy. My account was subsequently deactivated. However, I strongly believe this decision was made in error, and I would like to provide the following clarification:

  1. Throughout the entire period of use, I was solely working on a personal development project. I did not input any sensitive personal data, private information belonging to others, or any content that could constitute a privacy violation.
  2. I topped up my account using gift cards and used the service entirely by myself — no sharing, no reselling, no third-party access whatsoever.
  3. I used the account normally for approximately one week before receiving the suspension notice in the second week, without any prior warning.
  4. I did not change my device or access method at any point.
  5. My account still had a significant remaining balance that I had intended to use over the long term.
  6. I submitted an appeal last week through the official channel but have not received any response to date.

I am genuinely confused and distressed by this decision. I was doing nothing more than working on my project — the same way I had been using the service since day one. I cannot identify any action I took that would constitute a violation of your privacy policy, and I was given no specific explanation of what triggered this decision.

I am a law-abiding user who has always respected OpenAI’s guidelines. I kindly urge you to:

  1. Review my conversation history and account activity to verify that no actual privacy violation occurred.
  2. Provide a specific explanation of which action or content triggered the policy violation flag.
  3. Reinstate my account and restore access to my remaining balance.
  4. Respond to this appeal promptly, as my previous submission has gone unanswered for over a week.

I sincerely hope OpenAI will investigate this matter carefully and handle it fairly. This sudden and unexplained suspension has significantly impacted both my work and my trust in the platform.

Thank you for your time and attention.

Best regards,
User ID: user-ucO3otjivAd8XWPSF5wxoIpW

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4

Thanks for sharing the details.

I've flagged this internally for further review. The team will take a closer look at the case and will get back to you as soon as they have an update to share

~ Smith

5

Thank you , This is CASE ID: C-gnEAFMmo6CRw

I need to use it long-term, so don’t delete my account

6

I haven’t received a reply for three weeks now. My remaining balance in my account is about to expire. Who will make up for my loss

7

I believe ChatGPT is an excellent and principled platform. I’m confident your team operates with the same high efficiency, and I look forward to your reply."

8

The money refunded to me includes my remaining credit limit. From now on, I will never use your Chatgpt again. Thank you for your reply