Hi OpenAI team,
I am posting because my OpenAI account was unexpectedly deactivated on the afternoon of June 16. I am in my second month of a ChatGPT Pro subscription, and the account was suddenly disabled without any specific explanation, example, or actionable information.
The only information I received was a generic deactivation message. I have not been told what specific policy, conversation, project, prompt, or behavior allegedly violated OpenAI’s Usage Policies or Terms of Use.
I am concerned that this may be an automated false positive.
My usage
My ChatGPT usage has mainly been for legitimate personal research, learning, and productivity, including:
Researching various topics and satisfying general curiosity
Getting information and understanding news or technical materials
Summarizing and organizing content
Sports and health-related questions
Diet and traditional Chinese medicine related learning
Brainstorming AI-native product ideas and development plans
I also used Codex for legitimate AI-native product development. Specifically, I have been working on two defensive security products related to:
SAST / static application security testing
Security scanning and analysis for AI-native / skill-based systems
These are defensive and authorized security use cases. My work is focused on secure software development, code quality, vulnerability detection, and security analysis for legitimate products. I have not used my account for malware, phishing, credential theft, unauthorized access, exploitation, evasion, or any other abusive activity.
I believe my account has not violated OpenAI’s Usage Policies or Terms of Use.
Why I am asking for help
Because the account was deactivated without details, I currently have no way to know whether this was caused by:
A misunderstanding of defensive security-related terminology
An automated moderation or enforcement false positive
A billing or subscription issue
Some other system error
I respect OpenAI’s safety policies and understand that enforcement is important. However, without a specific explanation, I cannot respond meaningfully or correct anything.
Request for manual review
I respectfully request a human/manual review of my account.
If the deactivation was a mistake, I would appreciate reinstatement of my account.
If OpenAI believes there was an actual violation, I would appreciate a specific explanation of:
Which policy was violated
What type of content or behavior caused the enforcement action
Whether the issue was related to ChatGPT, Codex, API usage, billing, or something else
Whether my ChatGPT Pro subscription will be stopped or refunded if I cannot access the service
I am willing to provide account details, billing information, project context, or any additional information through a private support channel. I do not want to post sensitive personal or account information publicly.
I have been using OpenAI products in good faith for research, learning, and legitimate AI-native product development. This account is very important to my work, and I would be grateful if someone from OpenAI could look into this rather than leaving it in an automated appeal loop.
Thank you.
