I’m experiencing an ongoing issue with accessing CSV files uploaded in ChatGPT. The model indicates that it cannot fully access or read the contents of the files, despite repeated uploads and attempts to analyze the data.
Details of the Issue:
File Type and Size: I’ve uploaded various CSV files, including smaller ones, so it’s unlikely a file size issue.
Error Behavior: Each time I upload, ChatGPT acknowledges the file but says it’s “unable to fully access” it, making analysis or data extraction impossible.
Past Functionality: Up until recently, ChatGPT could analyze and manipulate similar files without issue.
Attempts to Resolve: I’ve re-uploaded the files multiple times, refreshed the session, and tried with different file formats (CSV and Excel), but the problem persists.
Actions Taken:
Confirmed file format and readability independently.
Attempted several file uploads across different sessions.
Reached out to ChatGPT’s feedback system, though I’m unable to find a “Send Feedback” option in the current interface.
Could someone provide insights or a potential workaround? Is there a known limitation or recent change affecting file handling in ChatGPT? Any help or guidance would be much appreciated!
Yes, facing the same issue… even on small .csv files, 10 rows, 7 columns.
ChatGPT seems to have lost file reading capability. It also uses a display window to “preview” the .csv file, but does not show the correct data in the file. Is the model hallucinating? or just have deprecated file reading functionality?
Having the same issue w/ a Custom GPT I’m building. The work around I ended up doing was converting the CSV into a PDF & that seemed to do the trick. Obviously, rough workaround but thought I’d share just in case it helps someone.
I have the same issue. Just paid the subscription, to analyze a CSV file, but no matter what i try, it refuses to read the file.
I’ve already tried as .xslx and also .pdf.
Still the same error, that it is unable to access the file, however i can see the full csv with the data printed as a table in the web app.
IS there a fix for this yet? I have text messages put into cxv’s PDF’s txt files i tried splitting them to smaller sizes incase but nothing seems to work.
I started a new chat and was able to upload CSVs successfully. Luckily I was also already in a project, so much of the general context remained from the chat I was forced to leave behind.
OK i don’t know what you did, i uploaded all my texts as CSV and it worked. I have done that before but not in the same project. I appreciate your help I would really like to understand why it didn’t work i dont want to you about the same issues again
Also am i allowed to contact you or the other person (wont be much i got the one thing i wanted it to do solved) you guys somehow solved my problem in a few hours (on my response time) but i been struggling trying stuff for days speaking to chat with automated responces just like the service.
Again if you could tell me that the issue was why its working now i want to understand what i did wrong
other then that let me know about contact because it was a struggle to get this to work how i wanted it to.
Do really appreciate your help and i wont even use the system to correct my email because i wanted to say this myself
Hi alex2455, I don’t work for OpenAI nor do I have a lot of expertise on it. I think the chats periodically experience some sort of issue where certain documents are unable to be loaded. It seems like a new chat loads them fine every time.
I suggest using the Project feature, which allows you to have multiple chats within a project that can house general context from all chats within that project. That way, if you are forced to use a new chat for any reason (such as documents not uploading) you can start a new chat in the same project you’re already using and some context from your broken chat will be retained.
I’m having the same issue. I can upload the files in a new chat but at some point it stops working again. I dont think it’s a context window issue because I’m not uploading that much data.
“No—this limitation isn’t about hitting a context-window limit. It’s simply that I don’t have a mechanism in this chat environment to directly open or parse files you upload. I only see filenames, not their internal contents. In other words, even a small CSV can’t be “opened” on my end unless you copy and paste its contents into the chat. Once the data appears as plain text, I can analyze it just like any other text.”
This isn’t true because it parsed CSVs earlier in the chat.
