Organization Verfication failed after identity verification

To add to the already not working Organization Verification procedure, I received today a mail by "Noreplay at OpenAI the request to certify that I am over 17…The mail asks me to open Chat GPT and follow instructions. But opened Chat GPT does not show any instructions. Well, bad story is the same mail tells that if I do not comply, I will have my account frozen. The new verification and legitimation rules are certainly necessary to prevent frauds, but their implementation is far from user friendly (btw…unfortunately I am 17 + 50 …hope to see AGI before leaving forever Earth to meet with SAGI…

I am happy to announce that Open AI support has solved the Organization Verification issue. I got that cleared by them this late afternoon. I suggest everyone to write to support through the chatline “Crystal”. Somehow the humans behind got the message. I wish everyone else that has still the verification issue ongoing to get it solved soon. At least, there is hope yet :slight_smile:

I just get “organization could not be verified” without any explanation. I wasn’t prompted to provide any documents or anything either.
It seems defective?

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Yes, same bug. I already provided details and asked for support and no support. No refund of credits nor help with verification.

Did anyone get any update on this?

We’re still unable to access and zero reply from @OpenAI_Support

In their latest email, they not only tell me that they will not give me a link but also confirm that I will be kept out of any updates that will require verification. The crazy thing is that while I was taking the face picture it crashed, from that moment the expired session warning blocked everything. I have a corporate account with multiple licenses, I am an early adopter and never expected this. Now I can’t integrate bees, this verification system has corrupted my profile, it is resounding and terribly frustrating

Continue persisting; you have your right to rectification best thing you can do is to complain to the EU for mishandling data

I’m having the same issue. was anyone in this thread able to solve it @alok.singh @dalisoft

No, neither help from support or fix

I’m experiencing the same problem. I’ve had to create multiple accounts, and each time I’m forced to top up my balance before I can complete verification. I’ve contacted support via both email and live chat weeks ago, but I still haven’t received a response.

Pretty crazy that this is not being handled.

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I am facing the same issue now. Does it solve for you? What were the next steps you took to get it solved and working?

@saimahesh.paruchuri I still don’t manage to verify and tried more than 5 times. No response from @OpenAI_Support for weeks. So i started replacing all the OpenAI Services with the Google Gemini services.

I kept $10 in both accounts. Now both accounts are not verified, so sad about it. I am waiting for a response from the OPEN-AI.

Just FYI. OpenAi Support replied

Thank you for reaching out to OpenAI Support. We hope this message finds you well.
We’re sorry to hear that your verification attempt didn’t go through. Verifications can fail for several reasons, such as a mismatch between your information and ID, unclear images, or the use of unsupported documentation.
At this time, we’re unable to restart or extend verification sessions once they’ve expired, and we currently do not offer retries for failed verification attempts. We understand this can be disappointing, especially if you were attempting to access models that require successful verification.
That said, you’re still welcome to continue using the OpenAI platform with the access currently available to your organization. Access to newer models requiring verification may remain restricted unless the process is completed successfully.
As a final step, we recommend navigating back to the verify organization screen, clicking the Refresh button, and then selecting Start ID Check to ensure you’re seeing the most up-to-date status and available options.
We’ll be sure to share any updates if verification or retry options become available in the future. Thank you again for your understanding.

So there is no solution and you have to find another service.