When I click on “Take control”, the guest browser gets centered and focused, but I’m not able to control the guest cursor or type anything. I’ve tried clicking on the guest browser UI (including right-clicking), but nothing seems to work. I’m using the latest version of Chrome and I’ve disabled the ad-blocker. Any tips?
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I’m having the same issue
Same here.. same issue. ANy news?
Same here. I can’t interact with anything after “taking control”
Same here, and the Operator webpage is extremely slow
Same. Any fix? Browser restart, cache clearing etc nothing works
I am having the same issue.
I am also experiencing the same issue.
I am working on escalating this within OpenAI. This is the latest response:
Based on your description and the persistent “Data channel not open” error, this is a technical issue on the Operator platform itself, affecting multiple users and not something you can resolve on your end. You’ve already exceeded all recommended troubleshooting steps—testing across different browsers, devices, and even networks. No local settings appear to be involved, and there are no documented fixes for this “data channel” connectivity failure according to current help center and support guidance.
While there’s no user-side workaround at this time, the best steps are:
- Keep a note of your JavaScript console errors and device details.
- Monitor the community forum post and OpenAI Status Page for updates.
- If the Operator feature becomes restored for you or you see new symptoms, please let me know right away.
Thank you for your patience and for compiling such helpful troubleshooting detail. I’ll keep this thread updated if official Operator fixes or announcements are released.
If anyone on this forum continues to experience the same issue, please write to support@openai.com so we can attempt to get the issue noticed and addressed.
Thank you.
Hi guys, I saw the same issue and it was driving me crazy. Seems like it’s working on Chrome if you need to use it before they patch for Safari.
I cannot click when taking control on Chrome (not just Safari), nor can I take control from a mobile phone, in incognito mode, nor when using mobile data instead of Wi-Fi.
The JavaScript console consistently shows “Data channel not open” errors. ChatGPT diagnoses these errors as indicating a problem with the Operator platform itself, rather than a user-side issue.
Hope this helps in troubleshooting.
I have the same issue. Tried Chrome and Safari. Tried iPad and Mac book. With chrome I can click into the browser but can’t type anything. With safari I can’t even click into the browser.
same issue. any updates, estimated time to fix? thanks!
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Have the same problem on Windows 10 with Edge and Chrome.