They told me they blocked my account for violating their Terms of Service. All I did wrong was ask Codex to analyze my system for vulnerabilities and diagnose what kind of attack scenarios might be possible. Their response was condescending and rude.
Above all, when they deactivated my account, they gave no refund guidance whatsoever. I can’t even log in, so I can’t request a refund either. On top of that, after deactivating my account, they charged me automatically via auto-billing. This is theft.
Maybe they’re deactivating legitimate users to relieve their desperate financial pressure, and pushing them to sign up and pay again?
Thanks for sharing this @Youseff. I'm sorry to hear you've had this experience.
If you haven't already, please reach out to Support regarding your account reactivation. Once you have a support ticket/case ID, feel free to share it here, and I'll be happy to take a closer look and help follow up.
~ Smith
I will not give you my ticket number. This is because I have seen that when you receive a support number, you close comments on the current inquiry page under the pretext of consolidating support into a single channel. You talk as if you’re resolving the issue, but many people whose ticket numbers have been closed have been pleading for weeks, asking when it will be resolved.
You just need to work through the tickets that have been submitted one by one, in sequential order. If you can’t fix the false-positive detection system, one option would be to set a date range and clear the false positives in bulk.
I feel deeply disappointed that OpenAI, while claiming to be the best AI company, has for years failed to integrate its deactivated accounts with its billing system. At the very least, when an account is deactivated, the system should have been linked so that refunds are issued and automatic payments are stopped.
Hey @Youseff,
I understand your concern.
We ask for a support ticket number so we can locate the correct case and review the account details. Without it, we’re not able to look into the account or see what has already been reviewed.
If you don’t want to share the ticket number here, please continue following up through your existing support ticket, since that’s the right place for account-specific and billing-related reviews.
~ Smith
For those whose accounts got deactivated during the June 2026 false-positive incident — has anyone actually gotten theirs reinstated yet? Or is everyone still stuck waiting?
Drop a comment with how many weeks you’ve been waiting. OpenAI keeps replying like they’re hard at work on it, but is this thing actually moving at all?
- Resolved — my account has been restored
- Not resolved — still waiting