Ongoing unresolved technical issue - 10716141

ChatGPT Support
1

Very frustrated that I have been a paid user for over two and a half years with no issues until in late May 2026 when I received an email saying my MFA settings had changed.

Since this point I have jumped through hoops for OpenAI support, sending no less than 40 emails over a 5 week period and still no resolution.

The support team do not seem to follow ticket thread management effectively and I am receiving generic responses to my emails that do not answer fully or are not relevant Furthermore no one is accepting responsibility for sorting my issue out.

ChatGPT does not work across multiple devices including my phones and laptop. I can’t even log on via my laptop and in my phone I get this message after every message from within your secure app!

I have sent OpenAI support screenshots, screen videos, detailed breakdown error codes from my laptop a full breakdown of dates times and chronological event history. It’s reproducible error, it happens every time I either sign in on my laptop or after every message on my phone.

I have reviewed the security settings as well, MFA is switched off, it’s an Apple account and I always log in via the Apple users functionality

OpenAI has failed drastically if a client has to send 40 emails with information you requested and still have an outstanding issue 5 weeks later. Poor show OpenAI.

Do I just give up and claim my subscriptions back or can anyone help me move forward?

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2

Welcome to the dev Community, @sonic_amy

Thanks for sharing this, and I’m sorry you’ve had such a frustrating experience.

Could you please share one of your support case numbers here? If you have multiple tickets, any one case ID is fine.

Once I have that, I’ll take a closer look and help review this further.

~ Smith

3

My Case id is 10716141 I think it’s been the same one throughout.

4

Hi @sonic_amy,

Thanks for sharing the case number.

I’ve checked your support ticket and can confirm that it’s currently being worked on by our team. I can also see that an update has already been sent to you through the ticket.

To help avoid duplicate investigations and ensure everything stays in one place, we’ll continue all communication through your existing support ticket. The team handling your case will follow up there as soon as they have any further updates.

I appreciate your patience while the investigation continues.

~ Smith