Does anyone know who i’m meant to contact in reguards to system flag issues and getting problems solved in that reguard?
Just being brief since my last post got instant hidden and locked, Due to the contents which was required to be disclosed since i would really like this issue to be solved asap.
Its an issue since 14th of august and support is unable to assist.
Or if a support manager can message me so i can have something arranged to get this sorted. I am an external tester and this is causing excessive buisness losses.
Here are the current case ID’s (yes iv had to go back and forth constantly and have gotten nowhere)
**Case Number: 13861675
Case Number: 13543146
Case Number: 13228513
Case Number: 13215617**
Hi @doublederp92
Thanks for flagging this issue. I checked the support case and can confirm that our team responded to you through support ticket 13543146. Your case has also been escalated to our specialized team for further assistance with your data export request.
Due to the high volume of requests, there may be some delays. However, I can confirm that your ticket is in progress and has been routed to the appropriate queue. Our team will get back to you as soon as there is an update.
Thank you for your patience and understanding.
~ Smith
Hi Smith, could you please check Case #13213918 as well? My MFA/account-access issue has been unresolved since August 14. It was escalated to a specialist on August 16, but I still have not received a substantive response from a human specialist or supervisor.
I can no longer sign in on the web or another computer, and my existing Android phone session is one of my only remaining points of access. Could you please confirm whether Case #13213918 is actually in progress and routed to the appropriate team? I am ready to verify account ownership immediately.
Thank you for your help.
@OpenAI_Support Could you please take a look at my reply above regarding Case #13213918? Thank you.
Hi @Alex_Don
Thanks for following up, and I’m sorry you’ve had to wait this long for an update.
I checked the account and Case #13213918. To help me verify account ownership, could you please share the phone number linked to your account directly through the support ticket?
Please avoid posting your phone number or any other sensitive account information here on the Community forum.
I’ll take ownership of the support case and work with you there to help get this resolved.
~ Smith
Thanks smith, Also sorry to bug ya for another thing, but who do i get in contact with reguarding bug bounty and security issue payouts ect. All my work is done through chatgpt rather then bugcrowd since its easier to report issues and have them resolved since i can link the whole chat and report anything i notice.
I will not disclose any of the material, findings or issues iv reported for legal reasons.
Thanks.
Hi @OpenAI_Support could you please have a look at case #14324488. As of this morning i cannot access my account. I`m being asked for an authenticator-app verification code that I don’t have access to.
Please have a look.