ChatGPT Pro account changed to Free, no chat history, free models unusable, and support keeps sending template replies

ChatGPT Bugs
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1

Hi everyone,

I’m experiencing a serious ChatGPT account and subscription issue, and I would like to know if anyone else has encountered something similar or knows how to escalate this to the correct account/billing team.

I previously purchased ChatGPT Pro on the web. I have the original OpenAI purchase confirmation email/receipt, and I have already provided the subscription information privately to OpenAI Support.

However, my account now shows as Free, and it does not function properly even as a Free account.

Current issues:

  • My ChatGPT Pro subscription no longer appears
  • My chat history is missing on both web and mobile
  • Free models are also unusable
  • Changing account/personal settings returns errors
  • “Log out all devices” also fails with an error
  • On iPhone, Google sign-in returns a 401 error
  • I have only used Google sign-in for this account

I also compared this affected account with another normal ChatGPT account. The normal account appears to load account state correctly, while the affected account appears to have abnormal account/subscription state loading. For security reasons, I will not share tokens or sensitive session data publicly.

This does not look like a normal Free-plan issue or a simple browser/app cache problem. It looks more like an account authentication, account synchronization, or subscription-linkage issue.

I have already contacted OpenAI Support and privately provided my purchase receipt, subscription ID, purchase date, payment method last four digits, login method, and screenshots of the errors. However, so far, support has mostly repeated basic troubleshooting steps such as signing out and back in, using an incognito window, checking the login method, and clearing cache. They have not provided a clear explanation or actually resolved the account/subscription issue.

It feels like I am communicating with automated template replies rather than someone who can actually investigate the account state and billing linkage.

Has anyone else experienced this combination of issues?

  • Pro account showing as Free
  • Missing chat history
  • Account/settings errors
  • Free models unusable
  • Mobile 401 login error
  • Support repeatedly giving basic troubleshooting steps without resolving the subscription-linkage issue

If anyone knows how to escalate this to the correct billing/account engineering team, or whether there is another effective complaint channel, I would appreciate any advice.

Thanks.

2

Hey @cry1

Thanks for flagging this here. Could you please share the Case ID so I can take a look at your account?

~ Smith

3

Same problem here on Android app.

No historics. No projects, no gpt’s. With team account

4

Hi Smith,

Thank you for looking into this.

My Case ID is: [ 09189950 ]

The situation has changed since I first posted this. At first, I reported what looked like an account bug: my ChatGPT Pro account showed as Free, my chat history disappeared, free models were unusable, account/settings changes returned errors, and iPhone Google sign-in returned a 401 error.

After that, the account was deactivated/banned. I appealed, but the appeal was rejected with only a generic response.

I believe this may be related to the same underlying account/authentication/subscription issue, because the account was already behaving abnormally before the ban.

I also have proof of the web ChatGPT Pro purchase and provided it to support privately.

Could you please take a look at the case and check whether this was caused by an account state, authentication, or subscription-linkage issue?

Thank you.

5

Hey @cry1

Thank you for the update and for providing the additional context. I’m actively working on the support case# 09189950 you created, and I’ve also sent you an email with the next steps and additional information.

To help streamline the process and avoid duplicate communication, I’ll go ahead and mark this community thread as resolved for now. Any further updates or communication regarding this issue will continue through your support ticket.

~ Smith