Paid ChatGPT Business Workspace Locked Into Free Tier "Monthly Limit" inside Codex

ChatGPT Support
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1

Hi everyone,

I am reporting a OAuth/Authentication routing bug affecting multiple paid ChatGPT Business Workspaces under our administration. The Codex login flow is broken, forcing our paid accounts into a Free Tier container.

The Bug:

When logging into Codex (auth.openai.com/sign-in-with-chatgpt/codex/consent), the screen fails to show the workspace selection prompt. It only shows a single “Continue” button.

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As a result, the system automatically authenticates the session as a Free account, stripping away our Business benefits.

Terminal Status Defect: After clicking “Continue,” running /status inside the Codex terminal shows:

  1. │ >_ OpenAI Codex (v0.143.0) │
    │ │
    │ information on rate limits and credits │
    │ │
    │ Model: gpt-5.5 (reasoning medium, summaries auto) │
    │ Directory: ~ │
    │ Permissions: Workspace (Ask for approval) │
    │ Agents.md: .codex/AGENTS.md │
    │ Account: xxx (Free) │
    │ Collaboration mode: Default │
    │ Session: 019f4066-f773-7c31-af74-d01f711808fc │
    │ │
    │ Context window: 100% left (5.44K used / 258K) │
    │ Monthly limit: [███████████████████░] 95% left (resets 12:35 on 28 Jul)

    • Account: xxx (Free)

    • Monthly limit: [...] (resets in 30 days)

    • Instead of the standard Business allocations (~$18/5h and ~$100/7d), we are forced into a Free monthly budget of just a few dollars.

Our team development is completely halted due to this daily quota cutoff. If any OpenAI engineer sees this, please pull up our workspace records and look into this database provisioning/routing anomaly.

Thank you!

2

Hey @adminznlslzrjeuorg

Thanks for flagging this. That definitely sounds disruptive, especially if your Business workspace access is being routed as Free during the Codex login flow.

Could you please create a support ticket for this through the Help Center if you haven’t already? If you already have one, share the ticket number here and I’ll take a look from our side.

~ Smith

3

Hey @Smith,

Thank you so much for the quick response!

Yes, we have already opened tickets regarding this. Ticket Number: 10638486.

This case contains the detailed logs, screenshots, and replication steps showing the missing workspace selection prompt during the Codex login flow.

Please take a look at it from your side.

Thank you for your help!

4

Thanks for sharing the ticket number.

I checked case 10638486, and I can see it’s already being routed to the right team and is actively being worked on. They’ll follow up with you directly through that support ticket.

To avoid duplication, we’ll keep the communication in support ticket 10638486.

~ Smith