Dear OpenAI Support,
I’m following up once again regarding the outstanding issue that has remained unresolved since February 21st. It’s now over a week since I first reported the problem, and the only response I’ve received is an endless cycle of two emails per day asking if my Pro subscription is active, with no meaningful progress.
Let me be clear: this level of service is simply unacceptable. I understand that OpenAI operates in a high-demand environment, but the response to critical issues like mine feels more like an endless, bureaucratic delay than anything remotely related to customer support.
Let’s talk about efficiency. Elon Musk, in his way, has pushed for efficiency and accountability with his ventures. While I’m not here to be his spokesperson, his approach to ensuring fast action and proper accountability is exactly what’s lacking here. The absence of an effective “efficiency oversight department” at OpenAI, a company with a billion-dollar valuation, is glaringly obvious.
Your team seems to be stuck in a loop with no tangible results, continually asking me about basic subscription details. If a company like OpenAI, benefiting from the boom in AI tech, can’t handle something as straightforward as addressing customer issues in a timely manner, how can you claim to be leading the industry? This shows a lack of professionalism in your approach and highlights the gap between your ambitions and execution.
I’ve been a loyal paying customer for months, but this treatment feels like an insult to that loyalty. Every day, $200 of mine is wasted, while I receive vague responses and no clear resolution. This isn’t just frustrating—it’s downright disrespectful.
I urge you to escalate this matter immediately to someone who can actually make decisions and resolve problems. I expect real action, not more pointless exchanges that waste my time and yours.
Your failure to act promptly here is something you should take very seriously.
Looking forward to seeing how quickly you can turn this around.
Best regards,
Lejon