OpenAI Team,
I am reaching out in complete frustration and desperation after days of attempting to resolve a critical issue with no meaningful response from your support team. The situation has escalated to the point where my business operations are at risk due to a simple verification email problem.
Here are the specifics:
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I am unable to log into the developer section or access my API key, despite being a paying customer.
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Your team’s initial response was the standard “check your spam folder,” implying the issue lies on my end. However, I have thoroughly confirmed with my internet provider, email host, and IT team that this is NOT the case.
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My business partner, who accepted an invitation to join my workspace, has also not received the verification email. This confirms the issue is systemic and not unique to my account or email provider.
This is more than an inconvenience—it’s actively jeopardizing my ability to conduct business. I’ve been left without access to the tools I’ve paid for, and my requests for further assistance have gone unanswered. Meanwhile, I see team members, like Jack, online for hours without even acknowledging my messages.
I understand your team may be busy, but this level of support is unacceptable given the stakes for my business. I need urgent action to:
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Resolve the email verification issue.
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Restore my access to the developer section and API tools.
Please understand the gravity of this situation and respond promptly. My business and livelihood depend on it.
Thank you. I look forward to a swift resolution.