Good day, I am looking for someone from OpenAI to help me.
I have a personal account and was using my personal credit card to reimburse my work. At a certain point my work said all charges must go through the company so we changed the card but kept my peronal email login. After that work said, no more personal email login allowed only company email adddress and this is where it went wrong.
I tried changing to my company email and somewhere in the process it emailed a code to my personal email which never arrived neither on the company. I’ve emailed support, chatted with the chatbot and all to no resolve. All along the charges still continue while I am unable to use chatgpt. please help!
Good day and welcome to the community!
This sounds like something only OpenAI Support can resolve, because it involves account access, email change/verification, billing and continuing charges.
Since you already contacted the chatbot/support, I would reply in that same support conversation and ask for escalation to a human account/billing support agent.
Include everything in one clear message:
- original personal account email
- company email you tried to change to
- whether this is ChatGPT, API/platform, Business/Team, or another workspace (I understand this is ChatGPT account)
- charge dates and amounts
- last successful login date
- screenshots of the failed email-change/verification issue
- any previous support ticket numbers
Even if OpenAI Support sees this forum post, they will probably still ask you to continue through the official Help Center support conversation, since account access and billing issues can’t be handled publicly on the forum.
Hopefully this will be fixed for you!
Thanks!!! I will try that approach
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