Last Friday (2025.12.5) when I try OpenAI personal identification (for better model availability), the third-party identification page crashed immediately after I try to open it, and shortly I receive an email sent by OpenAI:
Hello,
OpenAI’s terms and policies restrict the use of our services in a number of areas. We have identified activity in your OpenAI account that is not permitted under our policies.
As a result of these violations, we are deactivating your access to our services immediately for the account associated with Personal (Organization ID: org-P030ziONXnENWjlDdIKAFHuk).
Best,
The OpenAI team
Since I have not even submit anything, I believe this deactivation must be an error of the system, so I try the official customer service provided in help.openai.com. (I also try to sent an email to support@openai.com but did not get any response).
After I submit ticket in help.openai.com, I’ve receive the human response (seems to be) once, but the chat finallly ends with “We couldn’t find your account“ which makes the chat session over, so I just start over a new ticket. However, New chat still ends with ”We couldn’t find your account“ regardless of what I input in the chat box.
Since there seems to be no other way to get contacted with OpenAI customer service I think I can only start over again. That is frustrating. I really hope the OpenAI customer support can be more professional so we can get help.