I purchased the ChatGPT Pro subscription for $200.
Over the past 20 days, I have sent at least 10 emails to OpenAI to have my account reopened after being temporarily suspended for suspicious activity, which turned out not to be the case in any of those instances.
Now, after about 20 days, my account was suddenly deactivated, and I received the following email:
OpenAI - Access Terminated
We have determined that you are using OpenAI services in ways that violate our policies.
Due to this breach, we are halting access to our products immediately for the account associated with the email (User ID: user-Uy****************). Common reasons for breach include violations of our usage policies or accessing our services from an unsupported location. You may also wish to review our Terms of Use.
If you believe this is in error and would like to appeal, please contact us through our help center. We will review your appeal and will contact you if we reinstate your access.
When I try to log in, I only see the following:
Authentication Error
You do not have an account because it has been deleted or deactivated. If you believe this was an error, please contact us through our help center at help. openai .com and include the request ID 078e054815deb59cc55704aeca871c38 in your email.
I have sent six emails to OpenAI customer support today, but I received five unhelpful responses that begin like this:
Sorry for the trouble! If you previously deleted your account, we unfortunately don’t support creating a new account under the same email, or reactivating the old account since deletion is permanent.
However, you can still sign up for a new account by using a different email address. If you don’t have an alternative email address, try using what’s known as an email subaddress: instead of jane@example. com, try jane+alt@example. com. Emails to this address should still go to the same inbox (everything after the + is typically ignored by your email provider), but we’ll treat this email as a new account.
Are these auto-replies from a bot, or have I just been scammed by OpenAI?