Account deactivated, no help offered, no resolution

ChatGPT
1

I am having problems with platform.openai.com, chatgpt.com and the ChatGPT iOS app, (Plus account). My account was deactivated for no apparent reason. I did not delete my account.

All my chats are gone, I can’t access the GPT store or my custom GPTs. I cannot log in to my Plus account and can’t use ChatGPT at all.

My projects, API keys and all associated data are gone.

I did notice that my December invoice to OpenAi was not paid. Nothing from my bank saying the payment was declined.

No emails from support@ have been sent regarding deactivating my account; checked all mailboxes, spam etc.

No option to check if my paid account is up to date because I can’t access my Platform or Plus account info.

Deleted cookies, cleared cache and reboot all failed to remedy these issues.

I typically login with SSO using my google email.

On chatgpt.com I get “Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help center at help.openai.com.” I contacted help.openai.com and was told that they can’t restore deleted accounts. I did not delete my account.

On [platform.openai.com] I get “Failed to load subscription for selected organization”. My projects are gone.

I know that I am supposed to use help.openai.com but have done so and not received a response.

OpenAI Support, please help.

3

Got a reply back from Open AI support. Apparently the web app was being abused by a bad user, and in doing so, violated their usage policies. This triggered Open AI to deactivate my account on both Plus and Platform.

I was using the same email ID for both Plus and Platform so both have been nuked.

Plan is to integrate their “restricted content” functions to prevent nefarious content that violates their policies.

5

Ended up recreating my platform account with a different email. No issue there. My app is working again.

The issue is with Chat GPT now. I have been going back and forth with customer support, clearing my cache, logging in exactly as I did before, using different browsers, incognito; same results. Cannot see any of my chats, MyGPTs are not there, no button for Settings, or for log out. Frustrated.