My account will not show as UPGRADED

The only reason I upgraded was to get API access to integrate other apps an auto generate content. Customer service has been zero percent helpful, as my question has gone unanswered for WEEKS.

It shows that my account is a paid account when using the interface, but prompts me to upgrade through the account center… I don’t care if it writes faster… I need the functionality of API calls >:( The API’s generated in the account center do not give proper authority since it shows I have not upgraded… I have left multiple emails and chatbot messages with the bot stating that it will be passed along… Not happy with this service at all.

Do you have screenshots of what you’re seeing? I ask because your description is a bit ambiguous given that we have users of all ability levels on the forum who often confuse and conflate ChatGPT Plus accounts with API accounts.

In any event, assuming you’ve not made some type of mistake, I’m curious what you see on the following pages:

Sharing redacted screenshots of those pages will help us (and any OpenAI employee lurkers) have a better idea of the problems you’re encountering.

When I go from the prompting interface to my account management through

It shows that I have not upgraded…. In the interface shows that I have

I have included screenshots below, but the basic gist is that my actual account platform will not show as upgraded but the chat interface does.


So, yes, you were confused—which is okay, many people are.

Paid ChatGPT (ChatGPT Plus) ≠ Paid API account access. They are entirely separate products. Many have both (myself included) most will have just one or the other.

To use the API you need to have an API account, which I cannot tell if you have or not (that’s why I sent specific links to pages from which screenshots would have been helpful).

In any event, it sounds like you just need to go to your billing overview page and set up a payment option. Then you’ll be able to use the API.

Expanding on @elmstedt, if you need GPT4 you still need to apply to separate waitlist. ChatGPT Plus is completely unrelated to API and likely has no effect on you getting API GPT4 access.

GPT3.5 access is available immediately through API once you enter billing info (again, separate from ChatGPT)