Money deducted from by bank but credit not reflected on my accounts

[Atharva_Mishra]

I have purchased credit in openai 5$worth money deducted from bank but credit not reflected in my account.

gmailid used: mishraatharva825@gmail.com

[mini14091309]

I’m experiencing the same issue. I purchased $5 of OpenAI credit and the payment was deducted from my bank account, but the credit hasn’t shown up in my account yet.
Could you please let me know how this can be resolved?

[Atharva_Mishra]

mine as well from so long

[_j]

See if this is you:

Free credit for tool builders

When adding a payment card, it is “authorized”, tested that a $5 charge would not be refused, that there is a real working card connected to banking, which can have a temporary hold on funds. However, this will be reversed out by your bank when it is not actually processed as a payment. Perhaps this is the reluctance point you encountered? https://help.openai.com/en/articles/7438062-after-updating-my-api-payment-method-i-noticed-a-5-charge-is-this-a-temporary-hold

If billing → credit grants, or invoices is empty, you likely made no actual purchase of API credits.