Hi there—I’m a longtime ChatGPT Plus user and power user of the memory feature. I accidentally deleted all my saved memories last week and since then, memory has been completely nonfunctional on my account.
Despite memory being re-enabled system-wide (per OpenAI’s updates), mine still does not work:
• The memory toggle is ON in settings.
• I’ve tried prompting the model to remember and recall things—no success.
• I’ve submitted multiple support tickets and only received generic, AI-sounding replies with no resolution.
• I’ve tested across browsers and devices, cleared cache, and updated the app—no change.
At this point, I’m seeking a real review of my account by a human. I rely heavily on memory for professional use, and not having it makes the product far less functional for my needs.
Please let me know how I can escalate this, or whether there’s a known fix for accounts stuck in this limbo after deletion. Happy to provide screenshots or account info privately if needed.
Thanks in advance.