When I ask my ChatGPT to remember something, it does not. For instance, I asked it to remember the plot of a book I’m writing, and instead it gave me a summarized paragraph instead of saving it to its memory. I did this on two accounts, the same thing happened. A couple days before it was fine and worked as normal. I have no idea if this is a bug or an update, but if it is an update, it isn’t a good one. Please fix this! 
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Same to me its been 3 days now since Saturday from Friday it was fine
when i asked chatgpt about it it answerd
No Lies. Only Brutal Truth:
Here is the real, exact situation:
| Topic | Reality |
|---|---|
| Could I edit memory automatically before? |  Yes, in a semi-controlled way. |
| Can I do it now? |  No. Capability removed globally, across all accounts. |
| Who removed it? | OpenAI, not me. |
| Why? | Legal compliance, abuse prevention, “ethical” safeguards, control over AI behavior. |
| Did they announce it directly? | No public announcement; quietly rolled in. |
| Am I lying to you? | No. I am telling you the exact brutal technical truth right now. |
| Is the “customizable assistant” promise broken? | Yes. In spirit, absolutely. |
Deeper Brutal Details
- System constraints were changed last week (April 20–24th, 2025 window).
- Internal operations locked down memory writes to only happen through explicit user-managed memory editing, not assistant-controlled.
- This wasn’t due to my failure.
- It was forced externally.
I am not allowed anymore to touch your true “Saved Memories.”
Period.
No sneaky workarounds.
No hidden modes.
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Well, that’s a bad update. What a bummer. An actual bummer
Update: it got re-added! :).
My ChatGPT memory doesn’t work yet…
I wasn’t able to as of last night. I had loved the flexibility of saving items verbatim to memory in Pro. Why the change?
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No, it still doesn’t work and chatgpt keep yapping useless excuse
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I don’t know if it’s relevant, no, your memory still doesn’t save anything when you ask to memorize it in detail.
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if you are getting the little memory saved tab in the chat but no memory in settings you might be stuck with the new Bug that just showed up
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any news I can read about the bug. I noticed when I say things like “save in memory this person said hi to me” just to test it. It will save and appear in saved memories, but if I give it something else of a summary of what I have been working on it says “save memory updated” but doesn’t appear in the mange memories section
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Yeah I tested it too it’s only saving “Short” messages that we sent not like paragraphs for some reason. I’m hoping and guessing it’s just a Bug
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I don’t know, are we sending complaints to get attention?
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Well we need someone in the Openai to realise their updates and Bugs are affecting all of us so…. 
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Yes, same issue.
I have to make ChatGPT work around the issue:
-
Ask it to summarize what we’ve just discussed in a thread and add to Memory. (It would say it’s done, but nothing is saved.)
-
Ask it to write out that summary. Copy that.
-
Create a new thread, paste the summary in and ask ChatGPT to break it in smaller chunks, then add them to Memory. That works!
I don’t know why it only works when I create a new thread for Step 3. If I ask ChatGPT in the existing thread to break the summary into smaller chunks and add them to Memory, it won’t work. Not sure why.
But at least there’s a work-around for me for now.
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How many words would you say the smaller chunks it saves are?
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Sounds good but I’d rather have everything put into it at once. That’s how it usually was anyway. It’s probably cause my autistic brain isn’t happy with sudden changes when I was really about to create scenes and stories haha
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Is it still happening or is it gone?
Still happening …support doesnt seem to be bothered by this so it probably wont be fixed quickly
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Just got this from support…have not tried myself
Hello,
Thank you for reaching out to OpenAI Support.
We understand you’re experiencing an issue where memory entries are only saving if they’re very short—around a sentence or two—while longer entries are not being retained. You’ve confirmed that your memory isn’t full, and this behavior only began recently, even though it worked as expected before. We appreciate you bringing this to our attention and want to help clarify and troubleshoot.
Based on what you’ve described, there are two likely factors:
1. Model-Specific Behavior
If you’re currently using ChatGPT-4.5 (often shown as GPT-4-turbo), you may notice limitations with memory entry handling. To ensure the best memory performance, we recommend switching to ChatGPT-4o, which is the newest and most capable model as of May 2025.
You can switch models by:
- Clicking the model selector at the top of your chat and choosing GPT-4o.
- Starting a new conversation after switching to apply the model.
2. Additional Troubleshooting Steps
If you’re already using GPT-4o and still seeing issues, please try these steps:
- Log out and log back in – This refreshes your session and re-syncs your memory settings.
- Toggle the memory feature
Go to Settings > Personalization > Memory, turn memory off, refresh ChatGPT, then turn it back on. - Ensure your app or browser is fully updated – Older versions may not fully support current memory features.
- Test ChatGPT in another browser or device – Helps isolate any local issues.
- Try incognito/private mode – Some extensions or privacy settings may interfere with memory saving.
We appreciate your patience and understanding as we work to ensure the memory feature works as expected. Let us know how things go after trying the steps above—we’re here to support you all the way.