Hi,
I’m part of the beta and using GPT-4o on the ChatGPT app (free tier). Despite memory being clearly enabled, I’ve run into a serious issue: I’ll get the “Memory updated” message, but nothing is actually saved in Settings > Personalization > Memory. This has happened across multiple chats and even multiple accounts.
To be clear:
I’ve told the model many times to remember specific things (e.g., “[insert example]”)
I get the “Memory updated” message every time
Yet nothing ever shows up in my memory list
Only one random detail (like “my favorite color is blue”) stuck, everything else is lost
I’ve toggled memory off/on, restarted the app, used different devices, nothing changes. And frankly, it’s driving me up a wall. This is beyond annoying, this is straight-up dysfunctional behavior from a core feature.
I’m asking for one of two things:
A fix or real workaround for this broken memory behavior
Or confirmation that my account is affected by a known bug or incomplete memory rollout
Please don’t brush this off. I’ve done everything I reasonably can on my end. At this point, I just want a clear answer and some accountability.
Thanks.