ChatGPT Plus Plan Memory Issue: No Warning When Memory is Full, Leading to Lost Entries

[Issue Description]
After subscribing to the ChatGPT Plus plan, I have encountered a (possibly) serious issue with the memory feature:
When the memory is full, the system does not provide any warning, yet ChatGPT still displays a message indicating that new information has been successfully remembered . However, these entries are not actually stored.
Before upgrading to Plus, I could check my memory usage in Settings → Personalization, and when the memory was full, I would receive a prompt asking me to delete old entries before adding new ones. Now that I am no longer receiving notifications, and the memory usage bar is no longer visible, this has led to the following issues:

  • There is no way to know when the memory is full, unless they manually check the memory entries.
  • Even when memory is full, ChatGPT still claims to remember new information, but in reality, it is not stored.
  • I might mistakenly believe that my information has been successfully saved, only to later discover that it was lost.
  • I can no longer check my memory capacity to determine whether cleanup is required.

[Impact]
I believe this issue significantly affects the reliability and usability of the memory feature, especially for users who rely on it to personalize their ChatGPT experience. The key concerns are:

  1. Decreased AI Reliability: If ChatGPT “pretends” to remember information but actually does not, users will lose trust in the memory system.
  2. No Way to Manage Memory Proactively: Without a memory capacity indicator, users must manually check and delete entries, which is inconvenient.
  3. Impacts Advanced Use Cases: Users who want to use ChatGPT for personalized assistance or knowledge retention will face difficulties due to the lack of transparency in memory management.

[Troubleshooting Attempts]

  • Clearing browser cache, using incognito mode, and testing on different devices → No effect
  • Restarting the memory feature in ChatGPT settings → No effect
  • Contacted OpenAI support, but only received a general troubleshooting guide that did not address the issue (still waiting for further response).

[Asking for Help]
It is unclear whether this is a deliberate change in Plus memory management or a bug in the memory system/UI. I would like to ask:

  1. Has anyone else using ChatGPT Plus experienced the same issue?
  2. Is there any way for Plus users to check their memory capacity status?
  3. If this issue has been known for some time, does OpenAI have plans to improve memory management transparency so that users can better control and manage stored information?

I hope to hear from other users and OpenAI staff regarding this issue. If you are experiencing the same problem, please reply or upvote this post to increase visibility.

[Update / Related Issue]
I also noticed that another user reported a similar issue in the ChatGPT memory broken at the moment thread. In their case, they found that old memories were getting stuck and could not be properly updated or deleted. While my post focuses on the lack of warning when memory is full, these two issues might be related and suggest a broader problem with ChatGPT’s memory management.

2 Likes

My memories are getting corrupted. They are all changing to a single memory which is a poem I asked to be saved. Everything else is turning to that one memory and being shown on repeat. If this isnt addressed soon, I will lose all progress I’ve made

Fun fact: a memory that ChatGPT wants to be stored is sent to another specialist AI in charge of memories.

That unseen AI can rewrite them, or silently deny them. It can decide to create a new entry or replace one. It can delete. Perhaps it has to make a decision when the maximum storage is reached. Image that its given a current listing and tools to affect the listing entries.

Like the external AI that generates titles of chats and can go weird with backend changes, this also needs AI quality. Whether it is a fine-tuning, prompted, we don’t know.

ChatGPT AI has to also use memory the right way, not storing memory without actionable purpose, not losing the whole point of the tool to send them. The way it’s using memory is to basically profile you, if you look at what is being stored and can be manually deleted, under settings->personalization.

You can read other recent forum topics, “ChatGPT not following instructions”, or “GPT actions broke” to get a picture of why memory usage would falter.

I do not use this or turn it on, except deliberately with what I instruct to be placed. (and now, if it is disabled, ChatGPT gets a pointless memory tool, “it is disabled”.)

Sending a message to support contractors “the AI quality is bad” doesn’t give them much to do except to send back an AI response.