The biggest problem here is that your plan is just basically matching KB articles, which has already been done by platforms like Salesforce and SNOW. Those platforms will automatically recommend KB articles as users are filling out tickets. So while you mean well, I’m not sure that you’re caught up with the state of the industry.
Chat based support is nothing new and those chat logs are already being used to train bots. So the real question is how do you plan to move the needle or disrupt the industry? What is the unique business proposition you’re proposing?