I’m having the same issue. I have tried troubleshooting both with ChatGPT in chat, editing my python code to troubleshoot both file upload and file download errors and chatting with OpenAI support. When I sent the error message to support, I stopped getting a response. It seems like this is s systemic problem and OpenAI has not figured out a solution. I’ve even run prompts and scripts to check the temporary /mnt/data folder on the VM and it shows as empty, so I don’t know if the issue is the file is not getting uploaded at all, if it is being immediately deleted instead of after the thread has gone stale, or if it is a download issue.
Has anyone had any luck with a work around that doesn’t involve creating an email service to deliver the files such as STMP? I’d rather not make what should have been a simple program super complicated.