Issues with ChatGPT Pro Subscription and Feature Access

Dear OpenAI Community,

I am facing several issues with my ChatGPT Pro subscription, which I purchased for $200 on January 8, 2025 (Invoice: F46566F1-0001, Receipt: 2465-4303). Despite paying for the premium service, I am experiencing the following problems:

  1. Sora Platform Malfunctions: The Sora platform is frequently unresponsive, displaying error messages like “Hmm, something didn’t look right with your request. Please try again later.”
  2. Model Access Issues: Features like the O1 Mini and other promised Pro functionalities remain inaccessible. The O1 Pro model, which I can access, delivers subpar performance and fails to meet expectations.
  3. Error Responses: Often, when I attempt tasks, I encounter “There was an error generating a response,” disrupting my workflow.

These problems are significantly affecting my user experience, and I have attached screenshots demonstrating these issues. Despite following support recommendations, the issues persist.

I request urgent guidance or escalation to resolve this matter. Please let me know if you need additional details or files to assist in troubleshooting.

Thank you for your attention.

Best regards,
Md. Al Amin