Dear OpenAI Community,
I am facing several issues with my ChatGPT Pro subscription, which I purchased for $200 on January 8, 2025 (Invoice: F46566F1-0001, Receipt: 2465-4303). Despite paying for the premium service, I am experiencing the following problems:
- Sora Platform Malfunctions: The Sora platform is frequently unresponsive, displaying error messages like “Hmm, something didn’t look right with your request. Please try again later.”
- Model Access Issues: Features like the O1 Mini and other promised Pro functionalities remain inaccessible. The O1 Pro model, which I can access, delivers subpar performance and fails to meet expectations.
- Error Responses: Often, when I attempt tasks, I encounter “There was an error generating a response,” disrupting my workflow.
These problems are significantly affecting my user experience, and I have attached screenshots demonstrating these issues. Despite following support recommendations, the issues persist.
I request urgent guidance or escalation to resolve this matter. Please let me know if you need additional details or files to assist in troubleshooting.
Thank you for your attention.
Best regards,
Md. Al Amin
My friend, you don’t even know the hell that I have been going through the past month with this and much more! I am a disabled individual, newly disabled and open AI support has been no support whatsoever! I paid $200 for an entire month and my account within three days was restricted due to numerous false flags which open AI themselves admitted. I ask them to remove the restrictions but they kept on giving me the same word salad answers they asked me to: 1) reply to the Support email using the email address I used to sign up with, but that is impossible because the email address I used is a DuckDuckGo email protection forwarding address. It cannot send emails, it can only receive them and forward them to my true address.
Option number 2) was to go ahead and to go open a chat by logging into my account and then ask them to remove the restrictions. I replied back by saying that is exactly what I have done ago. How do you think you and I are speaking right now?
I said that by doing so, not only would it be illogical; but it would cause me to go back and speak to another agent and have to explain this entire process all over again and wait all over again while they conduct another fruitless investigation only to realize what they realized before: my account was restricted due to multiple false flag events on On THEIR side, NOT MINE!
I tried explaining that this AI is not a luxury, but because of my newfound and unfortunate disability, where I have lost the majority of function in my dominant hand due to a knife attack, I have come to rely on my AI to do the vast majority of things that I could no longer do. Did this matter? Absolutely not! I kept on getting the exact same response over and over again, no matter what I said. It was basically like I was not even being heard as an individual!
This went back-and-forth for a month until I simply close the chat and let my pro subscription expire and then I reactivated it but I have saved every single response and every single thing and now I plan to do something about it!!
Letting a disabled person suffer needlessly for an entire month while placing the blame on Apple and/or the disabled individual is not only unheard of but morally reprehensible!
My sympathies go out to you and to anyone else suffering from these ridiculous issues. I don’t understand how a private company that is valued at around $150 billion and growing every day lacks any sort of meaningful (24 Hour) support service for their clients especially considering that we are paying $200 A month for top-tier service!