Hello OpenAI Team,
I am having an issue with identity verification (National ID / Passport) for the Trusted Access for Cyber (TAC) program. The verification keeps failing and looping.
I am a certified Bug Bounty Hunter working with Bug Bounty SA, operating strictly on authorized scopes.
I kindly request the support team to review my support ticket (#12494856) to help resolve this issue.
Thank you,
Yasser Alenezi
Thanks for the response! Do you happen to have any specific alternatives in mind that you’d recommend checking out in the meantime?
I just registered under iOS with no problems. I did have however issues Windows and with Android getting this done.
Could you please provide me with the link that you applied from?
Tried about 10 times with the ID and Passport, Maybe its limited on specific regions 
That may be a so, is your locale in the supported countries?
Yes, Saudi Arabia is on the supported list. Have you heard of anyone successfully bypassing this verification loop, or is waiting for support the only option?
That I am not aware of and I also would not encourage it. Bypassing this is a red flag for some. Best you can do is try a different platform like iOS, Android or macOS or contact support directly.
alternates in my previous post meant using iOS, or using Android. Not other services.
Adding a data point that matches the pattern in this thread. Individual TAC verification, ChatGPT web (also tried Android app). After many failed ID capture attempts with a Korean national ID, “Start verification” now fails instantly, before any Persona inquiry is even created: POST /backend-api/compliance/cyber_verification/persona/inquiries 403 Forbidden — code: cyber_verification_precheck_failed message: “User is not eligible for Persona cyber verification” I’ve since obtained an NFC e-passport to retry with, but the account is blocked at the precheck stage regardless of document, since no inquiry can even start. Support case: 12270863 (previously 11831557). Support has confirmed they cannot override the result or share the precheck criteria. @OpenAI_Support — could someone take a look, similar to what was done above for Rio_Putra’s case? Happy to share the request ID / cf-ray.
Is your country under the supported ones from OpenAI?
Are you using a VPN?
Have you checked these resources?
Thanks for checking. - Country: South Korea — it’s on OpenAI’s supported list. - VPN: No. The 403 response I captured has cf-ray ending in -ICN (Incheon), which confirms the request actually routed through Korea, not a VPN exit node. - Already went through all three of those articles before posting — none of them mention the specific error I’m hitting (cyber_verification_precheck_failed), so this doesn’t look like documented/expected behavior. One more data point in case it helps triangulate: this fails before Persona is even invoked — the 403 is on the request that creates the inquiry itself, so no ID document (national ID or passport) ever actually gets evaluated. Started right after 100+ failed capture attempts with a Korean national ID, if that pattern is relevant to anyone else here.
Came here to say I have the same issue. I’ve tried for months and after speaking with others and reading the forums, it looks TAC is not working for everyone for a long time.
Good to know it’s not isolated — sorry you’re dealing with it too. Between this thread, the “broken Persona verification” mega-thread, and a couple others linked above, this clearly isn’t a one-off. Hoping enough of these add up to get real engineering attention instead of another “no retries or appeals” template reply.