I hope someone from the OpenAI team can help resolve this issue, as Support has said that it is outside their control and that they cannot override the verification result. However, the email I received specifically instructed me to contact OpenAI Support if I believed there was an error.
I believe there may be a bug in the Trusted Access for Cyber verification flow at chatgpt.com/cyber.
I was previously verified and approved for Trusted Access for Cyber. On July 7, 2026, I received an email stating that my access had been removed only because my account was no longer on an eligible paid plan. The email explained that I could restore an eligible paid plan and request access again.
I have now subscribed to the Pro plan and attempted the verification process again several times. However, my request is neither approved nor clearly denied. The page simply asks me to retry verification and shows the following message:
“Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”
I have tried the verification process multiple times using the same identity documents that were previously accepted, but I continue to receive the same result.
This appears to be a possible account-state or verification-flow bug because:
I was already approved previously.
My access was removed specifically because I was no longer on a paid plan.
I restored an eligible paid plan as instructed.
The verification flow does not provide a final approval or denial and only keeps asking me to retry.
I contacted OpenAI Support, but they said they could not provide further details or override the result. I am not asking for a manual override. I am asking for the verification flow or my account status to be reviewed in case the previous removal of Trusted Access left my account in an incorrect state.
Has anyone else experienced this issue after restoring an eligible paid plan? I would appreciate it if someone from the OpenAI team could investigate and help resolve it.
I couldn’t find a solution, and OpenAI Support wasn’t able to resolve the issue either. I ended up canceling my ChatGPT subscription and have switched to Claude, since my Claude CVP has been approved.
I tried to verify for the first time ever, persona accepted my docs and verified my identity but it still says “Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”, don’t know if anyone else had that issue as well
I was on a 20X Pro plan, but TAC can’t even verify it and keeps giving me an error telling me to retry verification, even though I was previously verified on TAC with the same government ID. After contacting support and trying multiple times, I gave up and moved to Claude. It would be great if you could contact the engineering team and fix this TAC issue for all of us.
Seems I’m running into this issue as well, for which I’ve submitted a support case (Case Number: 12688082). I have a legitimate use case and would like to use Codex with Cyber guardrails lifted to work through and pass the OSAI exam, however due to this “bug” it looks like I’m going to be forced to switch to Anthropic. Support for this seems to be non-existent.
Excellent business model you have here OpenAI, keep this up and I’m sure you’ll stay in business at least for the next few months.
So, I found out that TAC is automatically denied if an account is new, but that doesn’t apply to my case either. My account is over two years old, and I was previously approved for TAC.
I was removed from TAC only because I was no longer subscribed to an eligible paid plan. After subscribing again, I followed OpenAI’s instructions from the email and attempted to verify my identity again. However, this time I’m getting the following message:
“Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”
The strange part is that my identity was already successfully verified once before. I’m using the same identity information, and my account is not new or otherwise ineligible based on the explanation given.
At this point, it seems like either the TAC verification system is broken or there is some other issue preventing previously verified researchers from regaining access.
It’s honestly very frustrating and disappointing. TAC is intended to support security researchers and defenders, yet legitimate researchers are being locked out due to what appears to be a broken verification process. I really hope someone from OpenAI takes a closer look at this and fixes the issue rather than leaving researchers stuck in an endless verification loop.
I’m having a similar issue. I’m a personal user on the Pro 5x plan and I’ve tried to enrol in the cyber programme, but I get the “Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.” message after KYC passes.
I’ve already tried contacting support (case number 12626994). So far, it’s been almost a week and they’ve pretty much just said “there’s nothing we can do - soz”.
Unlike you, I haven’t been enrolled before - this is my first time. But the cyber enrol page doesn’t tell me anything about why I wasn’t accepted, and only tells me to contact support - who apparently can’t do anything about it.
This seems pretty ridiculous to me - I’m paying £90/month, and my ChatGPT responses get regularly flagged for ‘cybersecurity’, even though I’m literally trying to audit my own internal codebase, and now I’m worried about asking ChatGPT to do anything security related in case I get my account banned.
I really hope someone can look into this. Users need to be given some explanation of why verification failed, or support needs to be able to do something about it.
Hi there, I’m not sure if my issue is the exact same, but I tried verifying two weeks ago and it failed. When I tried again a week ago, I was blocked with the message: “We couldn’t start verification. You may not be eligible for this verification flow right now. Please try again later, or contact support if you think this is a mistake.”
Just like in your case, when I contacted the OpenAI Help Center, I only got a response saying there’s nothing they can do. In the end, I ended up refunding ChatGPT and switching over to Claude.
Have you managed to get this resolved, or has there been any other progress?
i am facing the same issue i have X20 plan and cant get TAC eligible
after trying # times i got blocked and cant get the persona again
look like there is a prob on verification portal
