Issue with Downloading Template - "Failed to get upload status"

Hello OpenAI Support,

I hope this message finds you well. I’m writing to report an issue I encountered while attempting to download the template file provided by the OpenAI Assistant. When trying to download the file named “Plantilla_Requerimientos_Modulo.xlsx,” I encountered the following error message: “Failed to get upload status for /mnt/data/Plantilla_Requerimientos_Modulo.xlsx.”

Steps to Reproduce:

  1. Accessed the provided link for downloading the template.
  2. Clicked on the download link for “Plantilla_Requerimientos_Modulo.xlsx.”

Expected Result:

The file should download successfully without any errors.

Actual Result:

Received an error message: “Failed to get upload status for /mnt/data/Plantilla_Requerimientos_Modulo.xlsx.”

Additional Information:

  • Browser used: Opera gx, Chrome
  • Operating System: win 10, win 11

I would appreciate any assistance in resolving this issue. Please let me know if you require further information.

Thank you for your attention to this matter.

Best regards, Stephany Marin


Hello OpenAI Support, I have the same issue. Can you help with it? Thank you!

1 Like

I’m having the same issue, and it has been happening all day. Were you able to resolve this at your end, or are you still waiting for OpenAI?

i have the same issue. Is there any solution found yet?

1 Like