Issue with Downloading Template - "Failed to get upload status"

Hello OpenAI Support,

I hope this message finds you well. I’m writing to report an issue I encountered while attempting to download the template file provided by the OpenAI Assistant. When trying to download the file named “Plantilla_Requerimientos_Modulo.xlsx,” I encountered the following error message: “Failed to get upload status for /mnt/data/Plantilla_Requerimientos_Modulo.xlsx.”

Steps to Reproduce:

  1. Accessed the provided link for downloading the template.
  2. Clicked on the download link for “Plantilla_Requerimientos_Modulo.xlsx.”

Expected Result:

The file should download successfully without any errors.

Actual Result:

Received an error message: “Failed to get upload status for /mnt/data/Plantilla_Requerimientos_Modulo.xlsx.”

Additional Information:

  • Browser used: Opera gx, Chrome
  • Operating System: win 10, win 11

I would appreciate any assistance in resolving this issue. Please let me know if you require further information.

Thank you for your attention to this matter.

Best regards, Stephany Marin

2 Likes

Hello OpenAI Support, I have the same issue. Can you help with it? Thank you!

1 Like

I’m having the same issue, and it has been happening all day. Were you able to resolve this at your end, or are you still waiting for OpenAI?

i have the same issue. Is there any solution found yet?
?

1 Like