I am reaching out to report an issue I’ve encountered while working with the API on the OpenAI platform, specifically at https://platform.openai.com/assistants.
Issue Summary:
I have been experiencing problems with uploading TXT files to the platform and retrieving files that I have previously uploaded. Despite the files being small in size and, to my knowledge, within the allowed file types and size limits, the upload process fails every time. Additionally, I seem to be unable to view or access any files I have uploaded in the past.
Steps to Reproduce:
- Navigate to the file upload section of the OpenAI platform.
- Attempt to upload a small TXT file.
- Encounter an error message (unfortunately, I did not record the exact error message).
- Attempt to view previously uploaded files with no success.
Troubleshooting Attempts:
- I have checked my internet connection and confirmed it is stable.
- I have attempted to upload files at different times to rule out temporary server issues.
- I have cleared my browser cache and cookies to ensure it’s not a client-side issue.
Request:
Could you please investigate this issue? I am unsure if there have been recent changes to the API or its policies regarding supported file types or file handling processes that I might not be aware of. Any guidance or resolution you can provide would be greatly appreciated.
Thank you for your time and assistance with this matter. I look forward to your prompt response.