I paid for ChatGPT Plus this month, but it seems to be experiencing an error. I cannot use models with medium or high intelligence levels from AI 5.3 to 5.5 to generate images. This wastes a lot of my time and makes me very frustrated. Does anyone know what is happening with ChatGPT? Please let me know.
Hi and welcome to the community @DUC!
Could you please clarify if you are using web browser, desktop app, iOS/Android app? And does the same issue happen on more than one of them?
A few things to try if you already haven’t that is:
- log out and back in
- update the app if using mobile/desktop
- try another browser or incognito/private mode
- clear browser cache/cookies
- disable extensions/VPN temporarily
- check whether the issue happens on another network/device
Also I can’t see any current ChatGPT incident on the status page.
If it still persist after those steps, I would recommend you to contact the support through Help.
Hi @LarisaHaster!!
Thank you for responding to my question. I am currently using ChatGPT on my laptop. I have also tried using it on my smartphone, but the results are the same. I have waited for a few hours, but I still do not receive any images from ChatGPT. ChatGPT always crashes like in my screenshot. Therefore, I feel very frustrated.
:(((
Thank you for clarifying and that sounds really frustrating!
Did you try those steps I recommended above, to see if it would help?
Also could you also try starting a completely fresh conversation (if you already haven’t) and generating a very simple image prompt there, for example: “Generate an image of a red apple on a white background”?
If it works in a fresh chat, the issue may be connected to that specific conversation/context.
I’ve tried all the methods you listed earlier, and I even reinstalled Windows on my laptop, but the results haven’t changed at all.
I’ve tried all the methods you listed earlier, even reinstalling Windows on my laptop, but nothing has changed.
So I’m also trying to contact support. Has no one else experienced this?
Thanks for confirming that!
And that’s a right thing to do, to contact support in this case.
Maybe someone else here will also confirm the same error in this thread.
Either way I hope it gets resolved for you soon!
Small note: I am not a moderator or OpenAI employee, just a another user.
Thank you for your kind wishes and suggestions!
I hope it will be ready soon.
Oh! This is terrible!
I received an unblock notification before, but I didn’t know it would be hidden again.