If your team can't help me recover my account, you can't continue to deduct the monthly rent from my account

Dear ChatGPT Support Team:
I am writing this email to appeal the suspension of my ChatGPT account: (username: 735316153@qq.com), which I believe was wrongfully marked and suspended for suspicious activity that I suspect was due to unauthorized access and misuse of my account.
I recently discovered that my account has been compromised, and I have reason to believe that it was accessed and misused without my knowledge or consent. I apologize for any inconvenience and disruption this may have caused to the ChatGPT community, and I assure you that I did not participate in any activities that led to the suspension.
To address this issue and secure my account, I have taken necessary measures, including changing my password and enabling two-factor authentication. I respectfully request that you investigate my account to verify my claim and consider lifting the suspension.
I have always valued and respected the ChatGPT community guidelines and strived to maintain a positive and constructive presence. I understand the importance of maintaining a safe and enjoyable environment for all users, and I apologize for any trouble this situation may have caused.
Please let me know if there is any additional information I need to provide or any other actions I can take to facilitate the investigation and resolution of this matter. I am willing to cooperate with any further inquiries you may need to make.

If your team can’t help me recover my account, you can’t continue to deduct the monthly rent from my account.
Now I can’t log in to my account to unsubscribe. Your team is obliged to help me unsubscribe and refund the subscription fee deducted on July 29.

Thank you for taking the time to address this issue. I look forward to your response and hope that my account can be restored as soon as possible.
Best regards

This isn’t an official support forum though, more of an unofficial one. You’ll have to go to the https://help.openai.com and click on the button on the bottom right

1 Like