Start a trouble ticket by clicking on ‘Help’ in the lower left of your Dashboard menu bar. The more they get, the sooner they will get to work, hopefully.
2 Likes
Having the same issue. 429 quota limit reached, balance is still $10 with no usage.
Same problem here. Created my account today, added $30 to my funds, enabled auto recharge, and created an API key. Getting insufficient funds kickbacks.
I mean, I payed good money for this and its not working. If anybody finds a solution please let me know
You should just message their support. I got my funds back in the meanwhile.
It might take a couple of days sometimes. One might speculate that once someones account was blocked for suspicious stuff they don’t want to enable them to just recreate a new account instantly and therefor add a delay between adding funds and making them available… Or on the other hadn it might as well just be a bug they can’t fix for months… Maybe they just run into rate limits with their payment provider…
1 Like
exactly the same way I created an account 2 hours ago and deposited money in the amount of 5$ in the end I could not even once use not a single service . not through api not through Playgraund . It’s really sad, for my country it’s not a small amount of money.
1 Like
Same bug here. I just opened an account on the openAi platform to learn how to program with AI, I bought 5 dollars for use, I paid and my card is first verified and then charged by openAI, but the openAI website SHOWS AN ERROR MESSAGE saying that it was unable to process the payment and showed me the screen to buy credits again, but my card was charged, so I skipped the screen.
On the billing page it says that the credits were paid correctly and that I have an unused credit of 5 dollars, but I cannot use my credits.
The site provided me with curl code to test it and when I test it with curl to /v1/chat/completions
The response is this:
“error”: {
“message”: “You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.”,
“type”: “insufficient_quota”,
“param”: null,
“code”: “insufficient_quota”
}
}
I already check the key (it is fine and the site itself generate the curl code), than I try to create a new key and test with the new key, same error.
It still says: “You exceeded your current quota, please check your plan and billing details.”
The 5 dollars credit are there but can’t be used.
Than I try to add more 5 dollars to see if the payment have no error message, it worked to add the money, but now I have 10 dollars there and I can’t used it.
I was not able to test the API even once. I even wrote a type of “hello world” in Python and the response via Python is the same, it says that I exceeded my quota.
Same here, and no support reply.
Same problem here. With 5 dollars credit and usage = 0. Always the same error code: 429 - {‘error’: {‘message’: ‘You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}}
I am also having this same issue. No fix yet, I assume?
1 Like
No fix and even no communication about it from a huge company like that, even if the forum is filling up with people with the same problem. That’s a shame.
Same issue here, tried to enable auto-recharge but no use.
Help is just useless, any ideas on how to actually contact open ai? I mean talk to a real person, not useless email template reply.
1 Like
My name has said everything
2 Likes
Hi guys,
Well, on the one hand, I’m glad to hear that it’s not my fault. Rather, it seems to be a global problem. I have the same problem.
1 Like
SOmething is broken… it is only saying HOW CAN I HELP YOU to any question…
1 Like
Hey all! Thanks for flagging and sorry you have been seeing this. I’m working with our teams on this actively to get this fixed. I’ll update here once thats done.
6 Likes
I’m facing the same issue! I signed up and paid, but I’ve been stuck with error 429 as well, even though my limits are untouched. It’s been almost 24 hours since my payment, and the problem hasn’t resolved.
1 Like
I am also getting the same error: $5 paid.
PS C:\trial> python .\sample.py
Traceback (most recent call last):
File “C:\trial\sample.py”, line 10, in
response = client.chat.completions.create(
model=“gpt-4o-mini”,
…<9 lines>…
]
)
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_utils_utils.py”, line 279, in wrapper
return func(*args, **kwargs)
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai\resources\chat\completions.py”, line 859, in create
return self._post(
~~~~~~~~~~^
“/chat/completions”,
^^^^^^^^^^^^^^^^^^^^
…<40 lines>…
stream_cls=Stream[ChatCompletionChunk],
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1283, in post
return cast(ResponseT, self.request(cast_to, opts, stream=stream, stream_cls=stream_cls))
~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 960, in request
return self._request(
~~~~~~~~~~~~~^
cast_to=cast_to,
^^^^^^^^^^^^^^^^
…<3 lines>…
retries_taken=retries_taken,
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1049, in _request
return self._retry_request(
~~~~~~~~~~~~~~~~~~~^
input_options,
^^^^^^^^^^^^^^
…<4 lines>…
stream_cls=stream_cls,
^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1098, in _retry_request
return self._request(
~~~~~~~~~~~~~^
options=options,
^^^^^^^^^^^^^^^^
…<3 lines>…
stream_cls=stream_cls,
^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1049, in _request
return self._retry_request(
~~~~~~~~~~~~~~~~~~~^
input_options,
^^^^^^^^^^^^^^
…<4 lines>…
stream_cls=stream_cls,
^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1098, in _retry_request
return self._request(
~~~~~~~~~~~~~^
options=options,
^^^^^^^^^^^^^^^^
…<3 lines>…
stream_cls=stream_cls,
^^^^^^^^^^^^^^^^^^^^^^
)
^
File “C:\Users\abcd\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.13_qbz5n2kfra8p0\LocalCache\local-packages\Python313\site-packages\openai_base_client.py”, line 1064, in _request
raise self._make_status_error_from_response(err.response) from None
openai.RateLimitError: Error code: 429 - {‘error’: {‘message’: ‘You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}}
1 Like
Update: We’ve identified the bug and the fix is going out soon!
9 Likes
Glad it’s not just me… I’ve been going insane with such a simple dask.
1 Like
so strange this is a repeat problem. wonder what keeps breaking…?
1 Like